Make a call from outlook

lorddandd · 11-03-2004, 16:17

HELP!! can anybody tell me how to use the new version of outlook to make phone calls? i cant get it to dial for me!! and its driving me mad!!!

help

**Paul** · 11-03-2004, 16:19

Outlook can make phone calls ????

KingPhoenix · 11-03-2004, 16:21

new version

Stuartbe · 11-03-2004, 16:22

Bags I join the cunfused club

danielf · 11-03-2004, 16:22

Perhaps he means autoconnect when starting outlook using a dialup connection?

Russ · 11-03-2004, 16:23

Quote:

Originally Posted by pem

Outlook can make phone calls ????

Quote:

Originally Posted by KingPhoenix

new version?

Dial?

lorddandd · 11-03-2004, 16:24

yeah useing it to dial one of ur contacts

SMHarman · 11-03-2004, 16:25

Not something I've ever seen working but its from the contacts section in Outlook (not Express).

When you have a contact open or highlighted there is a telephone icon or Actions > Call Contact then select the records number.

If its a new install you probably need to update your TAPI settings etc, others here are better able to guide you through this.

Stuartbe · 11-03-2004, 16:29

Quote:

Originally Posted by SMHarman

Not something I've ever seen working but its from the contacts section in Outlook (not Express).

When you have a contact open or highlighted there is a telephone icon or Actions > Call Contact then select the records number.

If its a new install you probably need to update your TAPI settings etc, others here are better able to guide you through this.

Ahhh. I see..... All this does is use your modem to dial the number. You still need a normal phone handset to talk to the person....

lorddandd · 11-03-2004, 16:29

yeah when i said new i was refering to it being new to me! office 2003! i am useing it for work and i make a lot of phone calls, so when i noticed it (outlook) would dial for me i got overly excited!(sad i know!) but being a little dim i cant get it to work and wouldnt know what TAPI settings are:-(

lorddandd · 11-03-2004, 16:30

i thought u would!! lol i have connected my phone to my pc! and still have a dial tone but i cant get outlook to dial the number i have typed in!

any ideas??

SMHarman · 11-03-2004, 16:35

Quote:

Originally Posted by lorddandd

i thought u would!! lol i have connected my phone to my pc! and still have a dial tone but i cant get outlook to dial the number i have typed in!

any ideas??

Click Contacts .

On the Actions menu, point to Call Contact, and then click New Call.

Click Dialing Options, and then click Line Properties.

On the General, Connection, and Options tabs, select the modem and connection options you want.
For Help on an option, click the question mark and then click the option.

Richard M · 11-03-2004, 16:35

Check "Phone and modem options" in the control panel.
Also, make sure the modem is installed in "System > Device Manager".

Kneebs · 11-03-2004, 16:54

I take it at work, both your modem and your phone are doubled up into one analogue extension port - if your office phone is digital (meridian, nortel, panasonic etc) this wont work - it needs to be analogue.

And as its the office, if applicable, have you prefixed your contacts numbers with your outside line code (eg 9) ?

Edit - I take it the modems installed and configured correctly within windows ? Also, does it give you any error messages , such as no dial tone detected ?

Mick

Millay · 11-03-2004, 22:30

A good one to look for with office phone systems, is that they dont give a correct dial tone, so in modem properties make sure wait for dial tone is not selected.

Cheers
Andy