Frequent rebooting needed.

mart44 · 07-03-2004, 06:26

I'm having to reboot our Pace digital box every few days. The trouble started some weeks ago. Just wondering if anything is going on in the Camberley Surrey area that could cause this, or if the box has a fault?

'Error 2' was showing on the LED display for much of Saturday evening. I unplugged the box for 10 minutes or so this (Sunday) morning and when it was plugged back in everything worked OK again.

I hear that the new boxes don't have an RF out socket with the analogue signals on. If it does need changing, I suppose I'll be asking for help in the 'Analogue TV distribution help request' thread.

Thanks in advance for any comments or advice.

mart44

swoop101 · 07-03-2004, 07:03

Sounds like the box needs changing.

You will have to wait till Monday to report it though (shut Sundays

)

spiderplant · 07-03-2004, 13:20

Quote:

Originally Posted by mart44

I hear that the new boxes don't have an RF out socket with the analogue signals on. If it does need changing, I suppose I'll be asking for help in the 'Analogue TV distribution help request' thread.

Ask for them to fit an external bypass when the box is swapped.

poolking · 07-03-2004, 14:27

Quote:

Originally Posted by swoop101

Sounds like the box needs changing.

You will have to wait till Monday to report it though (shut Sundays

)

One of NTL's bright ideas to close CS on Sundays.

No-one must watch TV or surf the net on a Sunday, we must all stay in bed all day, or do some domestic chores (shudder!!)

mart44 · 07-03-2004, 15:09

Luckily, when the fault occurs, the analoge channels from the 'RF out' aren't affected. They still pass through the box for distribution around the house. It seems as if I'm soon going to lose that facility though. Will NTL supply an external bybass if I ask them for one? I think someone mentioned in the 'Analogue TV distribution help request' thread that they had to get one from elsewhere.

The fault has not recurred since the reboot earlier today. It seems likely it will do though. Last night was the first time I had to give up on getting it to work by unplugging it and plugging it back in again ...yet this morning it worked first time.

**Maggy** · 07-03-2004, 15:13

Quote:

Originally Posted by poolking

One of NTL's bright ideas to close CS on Sundays.

No-one must watch TV or surf the net on a Sunday, we must all stay in bed all day, or do some domestic chores (shudder!!)

Well that's what I do on a Sunday,as there is usually nothing I want to watch on a Sunday.

poolking · 07-03-2004, 15:16

Quote:

Originally Posted by Incognitas

Well that's what I do on a Sunday,as there is usually nothing I want to watch on a Sunday.

If there is nothing on for a few hours, I normally pop in a DVD, or keep you lot amused yesterday and today with the total and utter rubbish I've been posting.

07-03-2004, 19:47

Quote:

Originally Posted by mart44

I'm having to reboot our Pace digital box every few days. The trouble started some weeks ago. Just wondering if anything is going on in the Camberley Surrey area that could cause this, or if the box has a fault?

'Error 2' was showing on the LED display for much of Saturday evening. I unplugged the box for 10 minutes or so this (Sunday) morning and when it was plugged back in everything worked OK again.

Err2 means a problem with the memory within the box. It needs replacing.

mart44 · 08-03-2004, 16:05

Some good service to report:

I phoned NTL at 9-30 a.m. to report the fault. At 1-00 p.m. an engineer came round and changed the box for the same type as the outgoing one, so we are still able to pipe the analogue signal from the RF out socket around the house. Everything is working properly now (hope it stays that way). We're impressed by the service we got.