E4 & E4+1 Blank - Page 2

zendawn · 01-03-2004, 17:31

Quote:

Originally Posted by Proppinupthebar

E4 and E4+1 were transferred into different packs this morning, but as some of you saw it didn't happen seamlessly!

Should all be hunk dory now.

Ahh nice to know, I was just reading the article about E4 changing package and realised that might have been the reason.

Cheers for the info.

danielf · 01-03-2004, 23:29

I still don't get E4. Am I missing something

01-03-2004, 23:30

Quote:

Originally Posted by danielf

I still don't get E4. Am I missing something

Where are you? Do you get Cartoon Network?

danielf · 01-03-2004, 23:37

Quote:

Originally Posted by Proppinupthebar

Where are you? Do you get Cartoon Network?

I'm in Nottingham. I don't think I get Cartoon Network either...

01-03-2004, 23:41

Quote:

Originally Posted by danielf

I'm in Nottingham. I don't think I get Cartoon Network either...

OK how does CNN look on channel 502.

danielf · 01-03-2004, 23:43

Quote:

Originally Posted by Proppinupthebar

OK how does CNN look on channel 502.

It shows, but it has a message saying I have not subscribed to the channel over it...

Edit: getting the same on 145/E4. When I just do channel up/down 145 doesn't come up...

01-03-2004, 23:48

Quote:

Originally Posted by danielf

It shows, but it has a message saying I have not subscribed to the channel over it...

Edit: getting the same on 145/E4. When I just do channel up/down 145 doesn't come up...

CNN is in the base pack, you get the picture or just the you are not subscribed message?
If no pics then check your Smartcard is ok, remove clean and reseat.

If still no pics then theres a big problem. One which CS will have to sort out.

danielf · 01-03-2004, 23:51

Quote:

Originally Posted by Proppinupthebar

CNN is in the base pack, you get the picture or just the you are not subscribed message?
If no pics then check your Smartcard is ok, remove clean and reseat.

If still no pics then theres a big problem. One which CS will have to sort out.

I get the picture with the not subscribed message overlayed, so both really...

01-03-2004, 23:54

Quote:

Originally Posted by danielf

I get the picture with the not subscribed message overlayed, so both really...

OK if you get the pics then a reboot should sort it out. Just remove the power to the STB for 10 secs and then reconnect.

danielf · 01-03-2004, 23:59

Quote:

Originally Posted by Proppinupthebar

OK if you get the pics then a reboot should sort it out. Just remove the power to the STB for 10 secs and then reconnect.

Yes, that does solve it. Cheers for that (reps on the way)

Out of interest, would this have resolved itself in time (or will many naive customers not be getting E4 until they have a power cut?).

02-03-2004, 00:05

Quote:

Originally Posted by danielf

Yes, that does solve it. Cheers for that (reps on the way)

Out of interest, would this have resolved itself in time (or will many naive customers not be getting E4 until they have a power cut?).

Thank gawd for that. I would have had to look at this for hours tommorow otherwise.

Sometimes the boxes simply do lockup and don't respond to the instructions we send them. No the box would not have corrected itself, its something we are looking at solving.

If you think that each and every transport stream contains approx 38 Mb/s and we have 27 of them then the STB's have a lot to do and they can easily lockup every now and then.
Cheers.

danielf · 02-03-2004, 00:16

Quote:

Originally Posted by Proppinupthebar

Thank gawd for that. I would have had to look at this for hours tommorow otherwise.

Sometimes the boxes simply do lockup and don't respond to the instructions we send them. No the box would not have corrected itself, its something we are looking at solving.

If you think that each and every transport stream contains approx 38 Mb/s and we have 27 of them then the STB's have a lot to do and they can easily lockup every now and then.
Cheers.

Ah well, it works now. I did set the box to standby earlier, but that didn't help unfortunately. I don't think many customers will be pulling the plug on their box when it doesn't behave as expected (what's more they, may be unaware it's locked up).

BTW: is there any chance that discovery will be added to the base pack?

That really is the only channel (now) that I would consider upgrading to the family pack for...

02-03-2004, 00:27

The lovely Sam B is the best answer for the Discovery question. The other questions are due to a bug in the STB which overtime causes them to ignore changes. The bug is a good idea to reboot the boc at least once a month or whenever you hear of a change.