Are tesco.net run by NTL ?

Pyromanic · 22-02-2004, 23:32

Are tesco.net run by NTL ? I only ask because there seems to be some sort of overlap in the ip ranges of the two Isp's and when I worked for cabletel, they used to handle the backbone for quite a few other isp's

SMHarman · 22-02-2004, 23:38

Yes, and Virgin

Nemesis · 22-02-2004, 23:40

I'm not sure if ALL the Tesco sites are hosted by NTL, but at least one of them is.

Stuartbe · 22-02-2004, 23:41

So if thats the case --- If I order some milk and bread I will get a bag of lemons and a frying pan !

SMHarman · 22-02-2004, 23:41

Quote:

Originally Posted by Nemesis

I'm not sure if ALL the Tesco sites are hosted by NTL, but at least one of them is.

Tesco.net the ISP is, the .com etc the commerce stuff isn't.

Stuartbe · 22-02-2004, 23:42

Quote:

Originally Posted by SMHarman

Tesco.net the ISP is, the .com etc the commerce stuff isn't.

Ahh good - My online shopping is safe

allanprg · 22-02-2004, 23:48

Quote:

Originally Posted by stuartbe

Ahh good - My online shopping is safe

Thank god for that. It means I can shop safely on the Tescos site after all.

Shaun · 23-02-2004, 00:06

Quote:

Originally Posted by Nemesis

I'm not sure if ALL the Tesco sites are hosted by NTL, but at least one of them is.

Generally here in Leicester yes!!

You can try Salisbury's or Tesco here and both seem to be able to mess it up

huxleypiguk · 23-02-2004, 08:10

Yep. We ordered a weeks shopping from Tescos, we ticked a bottle of red wine (specific brand) and when they delivered there was no wine. On the schedule it said ' no suitable alternative could be substituted'

How many bottles of wine do Tescos carry ???????????

The e-commerce side is fine, the muppets who actually get the stuff off the shelves are not.

albone · 23-02-2004, 13:15

and I bet you'de be the first to complain if they'd have sent you white instead! Trying to shop for others isn't easy! Especially when the item they want isn't in stock. But I digress! Interestingly a lot of isp's are run by different isp's. So it shouldn't be a surprise.

SMHarman · 23-02-2004, 14:06

Quote:

Originally Posted by huxleypiguk

Yep. We ordered a weeks shopping from Tescos, we ticked a bottle of red wine (specific brand) and when they delivered there was no wine. On the schedule it said ' no suitable alternative could be substituted'

How many bottles of wine do Tescos carry ???????????

The e-commerce side is fine, the muppets who actually get the stuff off the shelves are not.

It is a difficult substitute to make. You choose Jacobs Creek Chardonnay. Did you choose this because of the brand (substitute with JC Semellion Chardonnay), the Country (subs Hardys Chardonnay), the taste/bouquet much harder to find similar, but could be Californian of French or because its a fave - no substitute.

Not quite the same as say baked beans.

Saying that though, you can always reject a substitute, so they should probably have tried. Complain, they will often give your fiver delivery back.

Shaun · 23-02-2004, 14:22

Quote:

Originally Posted by SMHarman

Not quite the same as say baked beans.

probably have tried. Complain, they will often give your fiver delivery back.

To be fair in Leicester they cant even get Baked beans right, saying that though I cant see why they cant give the person(s) doing the picking a DECT phone and let them ring the customer to see what they want to substitute it with. Iceland do this all the time when we place orders with them

And as for the ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5 for the free delivery, I won't shop with Tesco anymore due to the quality of the staff in their home delivery call centre and the fact that we had to write (by Royal Mail) to get a refund to my credit card for items they charged for but didn't deliver. When I said I'd rather use email they said that they preferred to use snail mail and it would get processed quicker that way

Would they give me a free delivery to say sorry (and enable me to reorder the stuff they forgot to bring) would they buggery. Salisbury's here can be just as bad, its a bit of a lottery as to whether you get a good picker or not.

On the other hand thought, when we go to stay by the sea and place an order with Tesco to be there when we arrive its perfect, so I guess there are some regional differences but on the whole they need to improve before I'll shop with them again.

SMHarman · 23-02-2004, 14:39

My favourite tesco screw up that happened to me was when I called to reschedule a wine delivery they picked it again and tried to deliver double the quantity!

paulyoung666 · 23-02-2004, 15:21

Quote:

Originally Posted by SMHarman

My favourite tesco screw up that happened to me was when I called to reschedule a wine delivery they picked it again and tried to deliver double the quantity!

why didnt you let them do it

SMHarman · 23-02-2004, 17:18

Quote:

Originally Posted by paulyoung666

why didnt you let them do it

It was bound to come back and whack me - probably just after I had toasted the last bottle. It was also a gift. If they had corrected it by charging the giver it would have been most unethical and embarressing for me.

Now if it had been my credit card I may have kept it as a test of their processes. It was interesting to note that they were flagged as high value items in the pick list.