Modem affecting Dialler box

[Hugster]

I have an NTL dialler box to prefix the NTL exchange dialling code. After being on the internet for short time and hanging up the dialler box connects the NTL exchange for an update with a series of tone pulsing. NTL are sure the fault is caused by a faulty modem (dumping the dialler box software) so an update is automatically carried out. The phone is connected through the dialler box to the Y-adaptor and the internet connection is through the other Y-adaptor port. Can anyone help. It's a v92 modem.

[Stuartbe]

Originally Posted by Hugster

I have an NTL dialler box to prefix the NTL exchange dialling code. After being on the internet for short time and hanging up the dialler box connects the NTL exchange for an update with a series of tone pulsing. NTL are sure the fault is caused by a faulty modem (dumping the dialler box software) so an update is automatically carried out. The phone is connected through the dialler box to the Y-adaptor and the internet connection is through the other Y-adaptor port. Can anyone help. It's a v92 modem.

Check your modem settings and ensure that you are using tone dialing and not pulse.....

Does your modem emit clicks or tones when dialing ???

How do you know the box is connecting if you have closed the modem connection ?? Can you hear the box clicking ??

A great big to the site BTW

[Hugster]

The green light is coming on the dialler box after modem disconnect. A series of close then distant blips (tone) can be heard. Tried a new dialler box and same happens. All was okay with other PC. The modem itself is working fine and connecting okay. The only thing I can think of is that the modem is causing a power drain to the dialler box and when the modem is disconnected the dialler undertakes an auto update.

[st-clares]

Hi Hugster
Your modem should not be connected though the dialler box. It should be direct to the incoming line, using a two way adapter.
Having said that, when I was using the previous 0800 dialup number my modem was connected via the dialup box and dialled 1263 after 1470 routing the call via NTL and I did not experience any problems.
Since using the 0808 number using the downloaded software I had problems with false "not online" warnings until I entered the dialup settings for I.E. and Outlook Express. You can download the settings from the help menu on the home page

[Hugster]

Modem is not through the dialler box. It is in the Y-adapter direct to BT line. I wonder if the modem setting could be altered to prevent problem.

[Stuartbe]

Take the dialer box out of the system and simply prefix the pc's dial up numbers with **1263** . That should solve the problem for you