Who owns directory enquiries ??

[dukeofearl]

I have a BT line which was correctly in the phone book and other directory services. I then got NTL, which added a new phone line and number. I elected to keep the BT service as my main number as I use OneTel and other services needing BT and I wasn't sure I'd keep NTL for ever.

I discovered that the directory enquiry services now give the NTL number if given my name and address. I asked BT to change it back (this was in the 192 days), but they said they could not override a number stored by another provider.

So I rang NTL and asked them to change it. Their answer - We don't have the authority to change numbers as the service is controlled by BT !!

So how do I get it changed back ?? - Any ideas welcome !!

[Graham F]

Yes - make your ntl number ex directory

[Sociable]

As both services are still "live" I would assume that both listings will show so it should just be a case of changing the order.

I can see two ways round this and the first is to go ex-directory for the NTL one to prevent that being given out.

Or possibly talk to BT to get them to treat your account as if it had just been created as a new number as I would assume the rule applied is the latest number associated with your name/address is the one used by all the various directory services which AFAIK all now connect to the same master database or at least all have their data base fed from the same set of individual companies.

This is all just a guess though to give you something to try.

[dukeofearl]

I'll try the ex-directory route and see what happens - Hope I don't lose myself all together !!

[huxleypiguk]

If there are two numbers listed and they match the details given (name and address) then any DQ service is at liberty to hand out your number. Get your ntl number chnaged to ex directory and the other one will show up and be given out as required.

BTW the DQ services cannot change residential details, it can only be done by the comapny that owns the line that you rent.