PC won't access network

alanf617 · 08-02-2004, 10:39

I have a 6 week old PC that won't communicate on my DLink wireless network. It runs XP home, pentium 4, 512Mb RAM
Advice please?
I have removed and reinstalled the drivers (several times)
I have removed and reinstalled the card (several times)
I have run the networking wizard many times
I am unable to ping the router on 192.168.0.1 or other PCs (range 100 - 104)Device manager says that the device is working properly, no problems or conflicts
I have 2 desktops and a laptop than can use the router, suggesting that the router is not the problem
I have swapped DLink PCI cards with my other new PC (virtually identical, same supplier, 2 weeks younger) - both cards work in one PC and neither works in my PC, suggesting that the card is not the problem
I have contacted DLink who emailed me their latest XP driver, which still does not work
I have moved the card into each of the three PCI slots in turn, in case the motherboard had a failed PCI slot - no help
I have disabled the Internet Connection Firewall and the McAfee firewall
I have compared the DHCP, DNS WINS etc settings with those on the other new PC - no difference
The position of the router and the computer has not changed, nor is there any new metalwork or electrical equipment, suggesting that there is no problem with the radio link
I have reinstalled the motherboard drivers
I have repaired Windows XP - which resulted in a blue screen of death telling me that Windows had shut down to prevent damage to my PC
I have reinstalled Windows XP from scratch on a different partition - still no joy
I can't ping the router on 192.168.0.1
Ping mypc gives a response on 127.0.0.1 - suggests that I need to adjust software, all DNS, DHCP, WINS etc settings are "assign automatically" or similar.
Can anyone help?

Stuartbe · 08-02-2004, 10:42

Quote:

Originally Posted by alanf617

I have a 6 week old PC that won't communicate on my DLink wireless network. It runs XP home, pentium 4, 512Mb RAM
Advice please?
I have removed and reinstalled the drivers (several times)
I have removed and reinstalled the card (several times)
I have run the networking wizard many times
I am unable to ping the router on 192.168.0.1 or other PCs (range 100 - 104)Device manager says that the device is working properly, no problems or conflicts
I have 2 desktops and a laptop than can use the router, suggesting that the router is not the problem
I have swapped DLink PCI cards with my other new PC (virtually identical, same supplier, 2 weeks younger) - both cards work in one PC and neither works in my PC, suggesting that the card is not the problem
I have contacted DLink who emailed me their latest XP driver, which still does not work
I have moved the card into each of the three PCI slots in turn, in case the motherboard had a failed PCI slot - no help
I have disabled the Internet Connection Firewall and the McAfee firewall
I have compared the DHCP, DNS WINS etc settings with those on the other new PC - no difference
The position of the router and the computer has not changed, nor is there any new metalwork or electrical equipment, suggesting that there is no problem with the radio link
I have reinstalled the motherboard drivers
I have repaired Windows XP - which resulted in a blue screen of death telling me that Windows had shut down to prevent damage to my PC
I have reinstalled Windows XP from scratch on a different partition - still no joy
I can't ping the router on 192.168.0.1
Ping mypc gives a response on 127.0.0.1 - suggests that I need to adjust software, all DNS, DHCP, WINS etc settings are "assign automatically" or similar.
Can anyone help?

Hi alanf617

to the site m8....

Are you getting a good signal on the site monitoring software ?

Have you tried moving the pc nearer to the router ?

I would allso check that no one else local to you is running a wireless network. You can check this my changing channel on the router and
cards...

HTH

08-02-2004, 11:02

Quote:

Originally Posted by stuartbe

Hi alanf617

to the site m8....

Are you getting a good signal on the site monitoring software ?

Have you tried moving the pc nearer to the router ?

I would allso check that no one else local to you is running a wireless network. You can check this my changing channel on the router and
cards...

HTH

Also Try configuring it all manually, I used to run network setup wizard and it didnt have a clue, gace totally different IP's to each machine and the subnet wasnt 255.255.255.0 it was different on each machine.
Also have you tried re-booting the router? I've had several problems with mine when adding machines to the network the router will allow them to communicate over the network but not to the internet.

Also, admittedly I am not a wireless network kinda guy, but have you checked the channel settings on the new card?

alanf617 · 08-02-2004, 11:12

Thanks to both of you.
The PC sits where the old PC sat, so reception should be ok. Site monitor just says unable to connect to network. Have rebooted router so many times that I start to worry about wearing out the reboot button, ditto the set-top box. 3 other PCs access the router, so prob. not interference, but will try a different channel, thanks. And I'm not sure about the correct settings, so have left them on Auto, which works for the other new PC. If you can advice on each setting, I'll try a manual setup
Alan
--
there are 10 sorts of people in this world:
those who understand binary........

Stuartbe · 08-02-2004, 11:15

Quote:

Originally Posted by alanf617

Thanks to both of you.
The PC sits where the old PC sat, so reception should be ok. Site monitor just says unable to connect to network. Have rebooted router so many times that I start to worry about wearing out the reboot button, ditto the set-top box. 3 other PCs access the router, so prob. not interference, but will try a different channel, thanks. And I'm not sure about the correct settings, so have left them on Auto, which works for the other new PC. If you can advice on each setting, I'll try a manual setup
Alan
--
there are 10 sorts of people in this world:
those who understand binary........

Can you please perform the following command on all the pc's on the network and post the results.

Open a command prompt and type " ipconfig /all "

This will give us all some decent info...

alanf617 · 08-02-2004, 11:19

Sorry, forgot to say that IPCONFIG returns message saying it can't do anything with media card disconnected. Device manager says that it's there, working ok, no conflicts

Florence · 08-02-2004, 11:44

Quote:

Originally Posted by alanf617

Sorry, forgot to say that IPCONFIG returns message saying it can't do anything with media card disconnected. Device manager says that it's there, working ok, no conflicts

Have you tried disabling the card then re-enabling it. sometimes that works.

sounds more like the new PC has a problem with the card.. Just a thought its not from Time?

Jon T · 08-02-2004, 11:46

Have you checked out the setting for wireless authenticaton in XP, also have you got and encryption/mac filtering options set on the router?

Jon

alanf617 · 08-02-2004, 11:53

sorry, just tried IPCONFIG /ALL:
slightly different message:
hOSTNAME = MYPC
Primary DNS suffix is blank
node type = broadcast
IP routing = no
WINS proxy enabled = no
Ethernet adater wireless network connection
media state = disconnected
Description dlink airplus wirelles adapter card etc
Physical address 00-80-c8-b1-8f-b4

WEP encryption is off on this network
Have disabled mcafee firewall and the XP firewall
hAVE disabled & re-enabled card often
and the PC is from Simply
Not sure what the rest means

GeoffW · 08-02-2004, 12:16

I had a not very similar problem with my Belkin wireless PCI card, but it may help.

I had problems installing it and finally read the manual, this said rather surprisingly that you had to install the software drivers *before* putting the card into the PC. I think it had something to do with initialising the card when it first started. I think all these cards use the Broadcomm chipset so D-Link may be the same.

I'd also try to manually config the IP addresses, as Timewarrior suggests.

alanf617 · 08-02-2004, 13:22

Thanks, have removed card and re-inserted, so that should have effectively had the software present before the hardware, then used add new hardware wizard.Does anyone have a list of settings that I should try manually? I don't understand much about networking - I'm learning (8-(( - but I know that the router is on 192.168.0.1 and the subnet mask on every PC I've seen is 255.255.255.0, don't know about WINS DNS or DHCP

Alan

Florence · 08-02-2004, 13:22

Might be worth contacting Simply to see if they have the PC configuered like Time do to only use one ISP. Others have had problems removing this to use their ISPs for interent.

ZrByte · 08-02-2004, 13:26

I notice that wep encryption is switched off according to what you said earlier. Its not switched on at the router is it?
Also whats your SSID (Kinda like a wireless network name), you always have to specify one of these, if its not Identical on both machines it will not allow you to connect (Its case sensitive too, i.e. the word FART is not the same as fart or FaRt, fArT, FARt you get the Idea

)

Stuartbe · 08-02-2004, 14:09

DOH !!!

just had a thought.....

When you say you cant connect do you mean the internet ????

It may be that you have a bad proxy set...

Can you try ping 192.168.0.1 and see what happens !

Can you ping any other machine ?

One last thing -- Have you ever had zone alrm installed ?

alanf617 · 08-02-2004, 16:21

My son's PC is virtually identical, from Simply, both his and my PCI cards work fine in his machine.

Can't ping at all, the router is unreachable (192.168.0.1)
Never had ZoneAlarm on this machine
SSID = "default" on each machine
In case it's interference, I've changed the channel and enabled WEP at router and on this PC

Alan