Clicks when I change channel

Kneebs · 04-02-2004, 19:34

Has anyone else had this problem - whenever I change channels, when the screen goes blank as its changing over, I get a loud clicking noise. The noise itself is alot louder than the actual volume of the channel, and because of the low volume output of the STB, I have to have the tv turned up quite loud, so this makes it quite annoying

If any channel is 'currently off air' , it doesn't make the noise, and I've checked all scart connections, reset / powered off the box et all, but it still persists..

On the plus side though, when I rang to report the fault, after choosing the relevant options from the phone menu, I got through to someone after 1 ring !! After describing the problem, he said he was going to arrange an engineer, and started off by saying ,

"right, the next available time i can get an engineer is....."

I thought, oh christ, here we go, backend of next week, but he actually finished off by saying tomorrow morning, between 8 and 12

So a big

to NTL on this one, although I've never really had a problem with getting an engineer round.

BTW, its a 4000

STB, with 1Mb BB.

Neil · 04-02-2004, 19:40

I used to get it-never bothered to get ntl out as I never had the faith that they could/would cure it.

bigitup_j · 04-02-2004, 21:01

is your video machine on, i.e not in standby. this can cause it to click.
thats all i can think of!

Kneebs · 04-02-2004, 21:13

Quote:

Originally Posted by bigitup_j

is your video machine on, i.e not in standby. this can cause it to click.
thats all i can think of!

You're right - its the video. When I put it back into standby, the clicking stops, and if I the turn it back on, it still doesn't click. However, if I play something from the video, as soon as stop the tape, and it switches back to cable, the clicking is back. Put video into standby again, and clicking stops....

Now, is this a problem with my video, or is it the STB thats playing up ?

Thank you..
Mick

Neil · 04-02-2004, 21:19

Quote:

Originally Posted by Kneebs

You're right - its the video. When I put it back into standby, the clicking stops, and if I the turn it back on, it still doesn't click. However, if I play something from the video, as soon as stop the tape, and it switches back to cable, the clicking is back. Put video into standby again, and clicking stops....

Now, is this a problem with my video, or is it the STB thats playing up ?

Thank you..
Mick

I didn't have a video if that's any help.....

bigitup_j · 04-02-2004, 21:20

it varies between video machine. my video don't do it, but my friends video does (he has a JVC video)! so...it's just one of those things.

Kneebs · 04-02-2004, 21:24

hmmmmm. I've got a STB downstairs too, so I think I'll try swapping them over, and see what happens - It's too late to cancel then engineer now anyway...

hairy_mick · 04-02-2004, 22:09

Kneebs

i had a customer with the same problem today and i changed the box to a 4010 problem solved

Kneebs · 04-02-2004, 22:14

Quote:

Originally Posted by hairy_mick

Kneebs

i had a customer with the same problem today and i changed the box to a 4010 problem solved

Thats good news - you never know, depending on exactly where in the N East you are, you might be changin my box aswell !!

04-02-2004, 22:16

Mick 4010's are Langley platform only. BB thro the STB is Bromley.

Haven't other people reported issues with 1M BB and STB's? I seem to remember Th'eng being affected by it?

hairy_mick · 04-02-2004, 22:27

sorry kneebs just out of my area your bromley ours is langley but i am sure there is different box versions ask if you can have a different box from what you have got.

04-02-2004, 22:32

Quote:

Originally Posted by hairy_mick

sorry kneebs just out of my area your bromley ours is langley but i am sure there is different box versions ask if you can have a different box from what you have got.

1000, 2000 and 4000's on Bromley. Th'eng raves about the 2000's I think.

asdf · 04-02-2004, 22:35

I used to get the clicky changing channel on Analogue when it was switching between mono and stereo.

04-02-2004, 22:38

Quote:

Originally Posted by asdf

I used to get the clicky changing channel on Analogue when it was switching between mono and stereo.

Thats the TV switching between the FM mono sound and the QPSK stereo (NICAM) sound. Shouldn't affect digital cable.

Kneebs · 05-02-2004, 00:30

Well, seems its a bit of both - I brought the stb from downstairs(2000) up to try, and the problem wasn't showing its ugly head, i took the 4000 downstairs, and the video we had downstairs didn't cause the same problems...

I'm gonna ask the engineer if I can have a 2000 STB, cos its got the added bonus of having the stereo outputs on the back

If it wasn't for the fact that this 4000 box is generally slow, unresponsive, and just plain problematic, i'd just swap 'em over, and have the BB config file swapped over.