I'm off!

tkiely · 02-02-2004, 22:23

I have been a ntl customer for 6 years and take almost service they offer, 2x stb, 1meg CM, 2x phone lines, film 4. OK not everything but a lot, bills are usually 120 per mth.

After a lot of problems I decided to break out and see the world outside ntldom and thought I would share my experiences as they happen. Sorry if its boring, just bare with me or click on something else

Soooooooo here we go.

Phoned BT; one ring and a happy voice answered. 'Welcome back to BT', all free. ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£11.50 per mth with call costs less than ntl, not bad I thought. Installed 48hrs later...great. Then i found the BT web site and fancied CLI. I ordered it on line using the preliminary info from my line order sheet. 3-5 days they said. 2 hrs later my phones were all lighting up with CLI.....fantastic.

next SKY. ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£40 per mth package gets you ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1 install with about 165 channels. Thought it would be a long time coming but NO, next day install sir? that will do nicely.

Broadband. Here it went a bit (just a bit) wrong. Spent 10 mins filling out pipex's forms only to find out at the last moment that they dont take solo cards....bugger. Had a recommendation to use freedom2surf www.f2s.com.
Signed up on line ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£19 per mth for 512/256 with static ip and NO CACHES. They said 5 working days to test line, 1 hour later the tests were done. Unfortunately i have to wait till feb 13th for BT to enable the line. Still, the good service from f2s is refreshing.

All in all, I feel good to be changing things. I'm sure there will be bad stuff to report and believe me I will stick around here and spread the word on that too!

more soon, watch this space

Terry

MadGamer · 02-02-2004, 22:26

Not bad. My advice to everyone else DITCH NTL PRONTO. They just don't work as i can clearly see.

02-02-2004, 22:32

Quote:

Originally Posted by WNA

Not bad. My advice to everyone else DITCH NTL PRONTO. They just don't work as i can clearly see.

Wise words from the 15 year old who was lost without this site over the weekend.

Wayne, I think you are seeing life from the rose coloured glasses of youth. YOU WILL LEARN.

ntl aint the be all and end all, but you will soon see that many arent.

Ramrod · 02-02-2004, 22:43

Quote:

Originally Posted by Proppinupthebar

you will soon see that many arent.

Most aren't

asdf · 02-02-2004, 22:45

Quote:

Originally Posted by WNA

They just don't work as i can clearly see.

You obviously forget that there are many customers who are 'clearly' happy with their service, so they do work.

02-02-2004, 22:51

Lets be clear. I work for ntl. I don't take any services from them as I don't benefit from discounts in the services I have. I don't live in an ntl served area. However I wouldn't stand up for them for the sake of it.
WNA however is not a customer, and so all of his opinions are from his parents and the posts here on this site.

Ramrod - Most arent but many are and WNA spends most of his time on a site which ****s off ntl.

I hope some here will help Wayne see that his choices aren't already made as he goes forth.
Some are already past the point of accepting that ntl can do anything good, not all tho.

deewee · 02-02-2004, 22:53

Quote:

Originally Posted by Proppinupthebar

Wise words from the 15 year old who was lost without this site over the weekend.

Aw Proppin, be generous, he will be SIXTEEN next month!

NTL may (or may not) be the best, but when you are out of range for a BT line with ADSL then you have to be grateful for what you can get.

OK there may be outages, and many 'planned maintenance' periods - see this link:- NTL Service Status but it is nice to know that work does go on to improve things. (I use the word 'improve' in its widest sense!).

.

danielf · 02-02-2004, 22:53

Quote:

Originally Posted by asdf

You obviously forget that there are many customers who are 'clearly' happy with their service, so they do work.

I am one. On balance, I'm reasonable happy with the service I get. (And I don't work for them)

tkiely · 02-02-2004, 22:54

Quote:

Originally Posted by asdf

You obviously forget that there are many customers who are 'clearly' happy with their service, so they do work.

Trouble is that the ntl services, while being top notch while they are working properly, spend too much time spluttering along.

I spent some time telling my brother (who has Sky/ADSL) about my looonnnnnngggg calls to ntl. WHen he said that in 4 years he hasnt had to phone sky or his ADSL supplier once I started to wonder.

I might be heading for trouble but, well,,,,, can't be any worse and 'a change is as good as a rest' as they say

02-02-2004, 22:58

Please lets not turn this into a post against Wayne. I like WNA and admire his posts made so far. Very admirable for a 15 year old.

Julian · 02-02-2004, 23:07

Quote:

Originally Posted by Proppinupthebar

Please lets not turn this into a post against Wayne. I like WNA and admire his posts made so far. Very admirable for a 15 year old.

I agree.

Wayne, people will not always agree with everything you post here, but don't take it to heart mate.

BTW i'm quite happy with my ntl atm.

**Paul** · 02-02-2004, 23:18

Quote:

Originally Posted by WNA

Not bad. My advice to everyone else DITCH NTL PRONTO. They just don't work as i can clearly see.

LOL - remember Wayne that this is mainly a forum for complaints so it's view of NTL is slightly biased.

I'm one of the mainly happy customers (remember that BB is only one of the services I have).

tkiely · 02-02-2004, 23:22

Quote:

Originally Posted by pem

LOL - remember Wayne that this is mainly a forum for complaints so it's view of NTL is slightly biased.

I'm one of the mainly happy customers (remember that BB is only one of the services I have).

I was very happy for nearly 6 years until I realised I was spending too much time checking that I was getting what I was paying for! It's not the way things should be.

If ntl's service was consistantly good this site wouldn't exist.

02-02-2004, 23:28

Quote:

Originally Posted by tkiely

I was very happy for nearly 6 years until I realised I was spending too much time checking that I was getting what I was paying for! It's not the way things should be.

If ntl's service was consistantly good this site wouldn't exist.

Yes and conversely if it was perfect it wouldn't exist either.

Theres sites to **** off most services. Hopefully where this site differs is that people like me who can make a difference try to. I benefit by feeling better helping where I can , whether at work or asking for help from my colleagues at work.

Cheers to Kev and Elton tonite.

02-02-2004, 23:48

Quote:

Originally Posted by Proppinupthebar

Please lets not turn this into a post against Wayne. I like WNA and admire his posts made so far. Very admirable for a 15 year old.

anyone posting against Wayne will incur my wrath, also, he has been very polite, during his presence on the forum, I share your admiration, proppin, he is a young man who could go very far.