Why do ntl keep doing this to me?

seanboy · 24-01-2004, 23:06

Hello all, I was wondering if anybody can help me;
I had ntl digital tv and a telephone line installed in november and everything seemed fine.
After about a week, my phone line was cut off, I contacted NTL and they said that I had been given the wrong number and they gave me a new number and everything was hunkey dory once more.
Roughly two weeks later, my line stopped working once again. I again contacted ntl and they then told me that no account had been set up for me, but yet i had been given telephone service twice. They agreed that this was a serious error and promised to rectify it as quickly as possible.
After numerous phone calls to ntl over the xmas period, and numerous promises from ntl along the lines of "I can't get hold of anybody in the department you need, i'll email them" and "it will be on by tomorrow", I found myself still without a telephone service as of January the 19th.
Lo and behold! on the 20th my telephone was working. I tried ringing it from work, but the number was not on. I came home dialled 173 and.. found I had been given another new number. i was annoyed but grateful.
January 21st, and i get a call from ntl on my mobile saying that they could now saet up an account for me. I told ntl that my line was working which surprised the lady I was speaking to, she asked for my number and she tried it, but ntl had turned me off and given my number to a new install.
I have an 8 month old baby at home and as you can appreciate, I need a working phone line.
Please, is there anybody on the boards who maybe works at ntl, I am in Tamworth (I dont know which office deals with us; coventry?)
Please help me, i am at the end of my tehher after being treated like faeces by ntl.
thanks
patrick oversby

**Maggy** · 24-01-2004, 23:12

This is disgusting!!!

Is there anybody who can help?

Incog.

seanboy · 24-01-2004, 23:13

Quote:

Originally Posted by Incognitas

This is disgusting!!!

Is there anybody who can help?

Incog.

thanks m8 after only talking to ntl about this, it is refreshing to hear from somebody who agrees as ntl dont seem to think it is a problem

Russ · 24-01-2004, 23:21

A similar thing happened to me 2 years ago - I had my line installed, everything was ok until one day, my line was dead. I made some enquiries in work (yes it was when I was working for them) and it turned out that my number had never been assigned to me properly so it went back in to the pool for the next signed-up customer to use! I eventually had it back but still!

Oh and the good thing was, during the time it wasn't assigned to me, I was not responsible for the phone calls I'd made - some of which were to america

Nice one NTL! They told me I wouldn't be able to have paid for the calls even if I tried as there was no account set-up to pay in to

zendawn · 24-01-2004, 23:22

This is the problem with call centers (as well as NTL in general). You end up talking to different people all the time, having to explain the same problem again and again, each time having a slightly different reply.
I've found the best way to deal with it, apart from getting things in writing, is to see if you can get a contact number for just one (1) person who is in a position to help, and then only have contact with that person where possible.
Often these things are caused by a missunderstanding of the problem or a duplication of the solution.
Hope they sort it out for you soon.

carthage · 24-01-2004, 23:58

hope you get it sorted out