Goodbye NTL, hello BT Broadband

[th'engineer]

Originally Posted by th'engineer

Thank you for your recent e-mail.

Thank you for your comments about proxy servers. We would like to take this opportunity to make you aware that ntl uses proxy servers in every area of the country and not just in the North West. Therefore we feel it highly unlikely that this is the cause of any connection problems you may be having.

However you may like to try specify a different proxy to see if this helps. For details on this you can visit
http://homepage.ntlworld.com/robin.d...cache.html#ntl

Alternatively, in order for us to help resolve these issues we will need to speak with you directly. Please call us on 0845 650 0121, if you have a stand alone cable modem or 0845 650 0125 if you received broad band via a set top box (lines open between 8am †“ midnight) where an agent will be happy to help you.

Apologies again for any inconvenience caused.

I hope the above answers your query, however, should you need further assistance, please don't hesitate to contact us again.

Regards

Nathan
Ntl:home Technical Support Bureau

In respect of the NW proxy problems its the BIGGEST LOAD OF PATRONISING BULL**** THAT I HAVE EVER SEEN.

Anyway NTL employing people that do not give a toss about customers, suppose there are still some people left that care somewhere usually on this forum

Well StuartW, Withholding the £120 from NTL and going to BT may seem like a good idea, tbh I think you have made a HUGE can I repeat that HUGE mistake.

CCJ's stay on your credit record for 6 years, it will be on the land registry for your house possibly even your new house if they track you down. You will still Have to pay the costs to NTL plus any additional costs they incurred. and you will also have to pay BT now who by my understanding arent any better than NTL anyway.

So although I understand your frustration, I cant see what you have achieved, I think youve just dug yourself in a lot deeper.

[Stuart W]

OK, you missed some major points...

I neither have, nor wish to persue:
Bank Account
Loan
Mortgauge
My own home
Credit Card
Debit Card

Oh, I am not on the electoral role (obviously, I have just moved!)

I was also a certified Balif.
I used to recover peoples cars for tax evasion, believe me, I know when a debt will be dropped.

Maybee I should have gone into more detail, but suffice to say, I am most confident at pulling this one off.

FYI, ntl do not know my date of birth. This makes it incredibly difficult to trace someone. The way I would trace debtors would be via PNC (the Police National Computer) at my local poloce station or a case of me sifting through public records. Either way, without a DOB it is nigh on impossible to ever get a positive ID.

Now, there is a possibility that I could be traced through either my driving lisence or my balifs lisence, but as both of these are registered at my old address.......

So, thanx for your concerns guys, but there is now no need to continue posting to warn me of the pitfalls.
Maybee your time would be better spent defending ntl's sinking ship?

[Bizarre]

Ultimately, the stealing is not beng done from ntl but its customers: bad debts simply result in higher prices. :-(

[Stuart W]

Originally Posted by Bizarre

Ultimately, the stealing is not beng done from ntl but its customers: bad debts simply result in higher prices. :-(

So when you saw this list :-

Originally Posted by Stuart W

<SNIP>
Now, It's fair to say I have 'stolen' £120 from ntl by way of non payment. But... how often do ntl 'steal' from their customers?
How about-

• Every time your DNS doesn't resolve
• Every time your proxy doesn't work
• Every time you can't use your e-mail
• Every time your CATV goes black for no reason
• Every time you don't get that callback you were promised
• Every time the engineer doesn't turn up for the appointment which you took a day off work for
• Every time they say "SOON"
• Every time you are on hold for up to 2hrs to report a fault to them at 1p per min COST TO YOU!!!!
• Every time you read yet another poast complaining about ntl's customer service and they to FRACK ALL ABOUT IT.

You can safely attribute the above list to non payment by customers?

I think you need to see just how much the top dogs from ntl reap into their own pockets for doing nothing but sweeping problems under someone elses carpet before blaming us non-payers.

Originally Posted by Stuart W

So when you saw this list :-


You can safely attribute the above list to non payment by customers?

I think you need to see just how much the top dogs from ntl reap into their own pockets for doing nothing but sweeping problems under someone elses carpet before blaming us non-payers.

Show me where NTL guarantee a service in your contract.

[paulyoung666]

Originally Posted by timewarrior2001

Show me where NTL guarantee a service in your contract.

they dont , that is why it is the price it is , if you want uninterrupted service then you pay a ****load more for it , right or wrong

Originally Posted by Stuart W

Now, there is a possibility that I could be traced through either my driving lisence or my balifs lisence, but as both of these are registered at my old address.......

So, thanx for your concerns guys, but there is now no need to continue posting to warn me of the pitfalls.
Maybee your time would be better spent defending ntl's sinking ship?

Can I just point out the penalty for not having your Driving licence details up to date? You will then have to update your cars log book (if you own a car) with the DVLA. Cahnge of addresses happen, but someway they can and WILL track you down. Its entirely your choice to withhold this payment but I am just saying that at the end of the day you will be caught. If its not by NTL it'll be for not updating your driving licence with your new address. then NTL will get ya anyway. Its swings and roundabouts mate.

[Stuart W]

We'll see.

[etccarmageddon]

Originally Posted by Stuart W

Well, push finaly came to shove, or should I say run!

I had an outstanding bill for ntl to the tune of £120. They suspended my service and requested payment. I got in touch with them and explained finances were tight over christmas, but would get it to them in January. They seemed pretty cool about this. I was a bit peed at not having any ntl services over christmas / new year, but hey, if I havn't got the cash, who am I to complain?.....[/i]

Stuart, did you end up in this situation because you ended up in arrears due to your own incomptence or because you held back payment due to receiving a poor standard of service?

Every time your DNS doesn't resolve
Every time your proxy doesn't work
Every time you can't use your e-mail
Every time your CATV goes black for no reason
Every time you don't get that callback you were promised
Every time the engineer doesn't turn up for the appointment which you took a day off work for
Every time they say "SOON"
Every time you are on hold for up to 2hrs to report a fault to them at 1p per min COST TO YOU!!!!
Every time you read yet another poast complaining about ntl's customer service and they to FRACK ALL ABOUT IT.

this isnt stealing - it's just poor service.

but deliberating evading payment of outstanding arrears by moving address and not providing a forwarding address is theft.

[paulyoung666]

Originally Posted by Stuart W

We'll see.

can you still buy ' grow up ' pills , deffo a need for them here i reckon

[Stuart W]

Yep, I need to grow up.

You need to get a life.

I wonder which will take place sooner?


Anyhoo, I guess I'll be reminded of this thread for as long as I have been reminded about uncapping, so it's about time I made myself scarce.

Don't panic, I won't be back with a different name or anything.

So long, and thanks for all the fish.

[MadGamer]

BT Broadband has got to be far much better off than NTL broadband eh?

[Xaccers]

Originally Posted by Stuart W

Yep, I need to grow up.

You need to get a life.

I wonder which will take place sooner?


Anyhoo, I guess I'll be reminded of this thread for as long as I have been reminded about uncapping, so it's about time I made myself scarce.

Don't panic, I won't be back with a different name or anything.

So long, and thanks for all the fish.

Yes, you are a very naughty boy! Report to Kink for a good whipping

[poolking]

Some very mature responses in here.

Stuart W - just face facts you are in the wrong, full stop. It doesn't matter if you are a certified baliff, in fact if that's the case you should know better.

As for your sig, I know you will still watch this forum, people who claim never to post again always watch threads they have created and find it extremely difficult not to reply.

You say you will never apply for a bank account or mortgage etc., never be so sure that you will never ever need a credit facility. Only a fool would discount such things.

I'm not an NTL apologist, but they are definitely not in the wrong this time.

So enjoy yourself when the debt collectors track you down and come knocking.