Why Cant Ntl Update Over Night

Originally Posted by Bizarre

My screen starts blanking at 22:10 & 23:10 never mind 00:10...

However, I'm no longer too bothered, as I'm off to Sky+.

Like I said we are testing a fix for all but the 00:10 blanking.

Good luck with Sky +

[Jonathan David]

I really can't believe how people can be upset with a very small 'blanking' of channels at a certain time every day.
It happens just live with it.

[Lew]

I can easily believe it when it happens while you're trying to tape a film. That's why people have been asking for the update to happen at some time like 4AM.

[poolking]

Originally Posted by Jonathan David

I really can't believe how people can be upset with a very small 'blanking' of channels at a certain time every day.
It happens just live with it.

Not when it happens several times over a 20 minute span.

[KenK]

Originally Posted by Jonathan David

I really can't believe how people can be upset with a very small 'blanking' of channels at a certain time every day.
It happens just live with it.

Upset? No - but it can be annoying ... just as the vital clue to the identity of the baddie is being unveiled, off goes the picture and sound for a few seconds ... 15 secs later, just as you're catching up on what it might have been, off they go again ... and again! And all so that the EPG can be updated. 00.10 is NOT a good time for this; roll on BST, when the update moves to 01:10

Up until about two years ago it used to happen every 6 hours at least! The situation had been improved to a single bout of flashing at 00:10. However theres a few unforeseen issues which mean theres been more impacts than there should have been. These issues will be taken care of soon. The next STB code should also get rid of the flashing at 00:10.

So when does the EPG get updated then?

I ask because ours always seems to be displaying information unavailable around about 6pm and before that it's just fine.

I think the only update it ever gets is if I reboot(unplug).

Originally Posted by Incognitas

So when does the EPG get updated then?

I ask because ours always seems to be displaying information unavailable around about 6pm and before that it's just fine.

I think the only update it ever gets is if I reboot(unplug).

Which platform are you on? On Langley the Now next info rolls over at 00:10 GMT every night. The playout system swops from playing the previous day's info to playing out the new day's. There's no reason why your now next info should stop at 6pm every night.

Originally Posted by Proppinupthebar

Which platform are you on? On Langley the Now next info rolls over at 00:10 GMT every night. The playout system swops from playing the previous day's info to playing out the new day's. There's no reason why your now next info should stop at 6pm every night.

well I've never noticed it at that hour.

Sensible people are in bed at that hour ;-)

Originally Posted by Proppinupthebar

Sensible people are in bed at that hour ;-)

I have to rebel in some way and most of the programes I like are on much later.Pity a few soaps aren't put on later

[Gareth]

Just found this thread, and I'm glad to see that I'm not the only one affected by this problem and that I'm not the only one that is annoyed by it.

[Jonboy]

i wonder if they will fix this very very annoying problem before they start the metered modem service i very much doubt it i was chating to a ntl engineer and he said they are aware of the problem the only way to start geting something done about it would be to start calling faults in and geting engineers out then someone with half a brain might take notice and do something about it cos he feels ntl aint bothered
as long as nobody moans his words not mine but it does look that way

[BBKing]

Er - Mr. Proppinupthebar has said it's known about and will be fixed in the next download of code. Not good, but not 'not bothered'.

[zoombini]

Originally Posted by Jonboy

i wonder if they will fix this very very annoying problem before they start the metered modem service <snip>

What metered modem service?