Why Cant Ntl Update Over Night

Jonboy · 03-12-2003, 23:07

i am really geting hacked off with ntl now their update process seems to start at 22:00Hrs onwards about four times the damm screen goes blank allways in the middle of a good film or program why the hell cant they do it in the early hours of the morning when all the crap programs are on i for one have had enough of this i am going to start to be a pain in the butt a thorn in their side so to speak untill something is done about this or at least get a satisfactory answer to the problem i am fully satisfied with the rest of the service but be warned ntl i aint going to give up on this one (i know you mob read these forums )

poolking · 04-12-2003, 08:28

Chill!!

Everyone else gets the same problem, it isn't just confined to your box.

Bizarre · 04-12-2003, 08:38

I don't think Jonboy was suggesting it is just his box.

I agree, it is annoying and have read elsewhere that it should not be happening. Somebody from ntl: expressed suprise that it is!

Jonboy · 04-12-2003, 10:38

i know its not just me this is happening to but something needs to be done about it. they have been looking into this problem for about a year now and still no fix pure idleness and as no one complains and thinks its the norm nothin will be done come on ntl you take my money every month what about sorting it

handyman · 04-12-2003, 10:44

Chill,

2 of the peeps on this forum are on the case. Its not just the case of flicking a switch all done. Needs pressure on pace to improve the software and that software needs testing on box's using live ntl data.

Lew · 04-12-2003, 11:02

In the meantime why can't they move the updates from 00:10 to some time like 03:10 when fewer people are likely to be affected?

Jonboy · 04-12-2003, 12:44

yes that would be a better time to do it imho
because all they are going to do is loose customers i for one am starting to be drawn elseware because of it and i dont really want to go because i am real happy with all other aspects of ntl so far and have been for 5 yrs now

zoombini · 04-12-2003, 13:29

Changing the times of the updates would require altering the clock section of th eupdate program and that cannot be done as NTL lost the instructions to it.

poolking · 06-12-2003, 22:44

Quote:

Originally Posted by zoombini

Changing the times of the updates would require altering the clock section of th eupdate program and that cannot be done as NTL lost the instructions to it.

That sounds like NTL.

**Maggy** · 06-12-2003, 23:01

Quote:

Originally Posted by poolking

That sounds like NTL.

Hmm!Come to think of it I wonder how many instructions I've lost or mislaid somewhere in this house.

Incog.

magpie · 18-01-2004, 18:32

I was watching Pulp Fiction on Sky1 a few days ago and the picture blanked at 12.10, as usual. However, when the picture came back, there was the spinning green 'Audio' logo over the bottom right corner! Never seen this before - a bug I hope will be gone with the next release.

BBKing · 18-01-2004, 20:25

All this is why our change windows are 1am to 5am three days a week, so there shouldn't be any changes to DTV outside those times.

What changes are these anyway? What actually changes? Software updates on STBs are really slow, complicated things that take months to plan and execute, with the express intention of not messing customers around.

We do realise that blanking people's screens during peak times is bad news, which is why we have 1am to 5am change windows (I've done enough of them!).

18-01-2004, 20:30

This is a known issue. We have a fix which will be rolled out after some more testing but the blanking at 00:10 is unavoidable until hopefully the next STB code is sent out.

MadGamer · 18-01-2004, 20:35

Ahh theres that name we never tire of hearing, NTL.

Bizarre · 18-01-2004, 21:33

My screen starts blanking at 22:10 & 23:10 never mind 00:10...

However, I'm no longer too bothered, as I'm off to Sky+.