Pipex have turned completely crap - Page 3

Bifta · 31-03-2004, 10:16

Whoo, I got a reply from Pipex (at last), which asked me if I'd rebooted my PC, and further went on to say that anything over 300k on a 512k connection is "good", they also seem to think that altering my MTU will prevent a complete loss of connection and mentioned that occasional losses are "not worth investigating". Yeah .. they're a GREAT ISP eh?

Russ · 31-03-2004, 10:18

Perhaps they've got the YTS boy in on this? Wow, I hope this isn't indicative of the support I'll get if ever I need it

Neil · 31-03-2004, 10:20

Quote:

Originally Posted by Russ D

Perhaps they've got the YTS boy in on this? Wow, I hope this isn't indicative of the support I'll get if ever I need it

I genuinely believe it isn't Russ.

Bifta's case is absolutley lame, but it's not the same Pipex I have.

TigaSefi · 31-03-2004, 10:39

Definitely not, I have PIPEX and it been brill since day one. (Touch wood)

Bifta · 31-03-2004, 10:43

The other good one was when I had a complete loss of connection the week before last, tried pinging the IP address of some servers I have elsewhere and got nothing, Pipex blamed my DNS settings (which were set correctly for the network connection and set to automatically retrieve them on the router), clearly the difference between an IP and a resolved domain name isn't comprehensible to them. It's all standard format replies, ok, so you'd expect that initially when you report the fault, but for this 'tards to be rolling them out 3 weeks on indicates to me that there is absolutely no level of technical competence with their so called "tech support" people anymore.

Bifta · 31-03-2004, 10:44

Quote:

Originally Posted by TigaSefi

Definitely not, I have PIPEX and it been brill since day one. (Touch wood)

Plenty of people also had NTL connections which never went wrong, that didn't stop a wealth of protest site's springing up. If you for one minute think that I'm in the minority being unhappy with Pipex, search the ADSLguide forums.

Bifta · 01-04-2004, 15:42

I've just tried to discuss the problem with Pipex again, got absolutely nowhere. Spoke to a very helpful chap from Nildram after doing a spot of research on ADSLguide where they appear to be very highly rated and organised a migration to them, admittedly they have a 150 gig cap per month, but I'll never exceed that.

Bifta · 13-04-2004, 14:58

More congratulations to Pipex, today my download speed from any site (including Pipex's own speed test) is less than 200kps, yes, they're so great.

Bifta · 13-04-2004, 15:18

update, oooh, here's a classic, after queuing for 15 minutes to report the problem, Pipex won't do a thing about it unless I run their speedtest every hour for 24 hours ... useless c**ts.

orangebird · 13-04-2004, 15:37

Quote:

Originally Posted by Bifta

update, oooh, here's a classic, after queuing for 15 minutes to report the problem, Pipex won't do a thing about it unless I run their speedtest every hour for 24 hours ... useless c**ts.

Keep the updates coming in - I'm sorry you're having such bad service, but god, you're funny!

Bifta · 13-04-2004, 15:46

Quote:

Originally Posted by orangebird

Keep the updates coming in - I'm sorry you're having such bad service, but god, you're funny!

I've just sent them pings and tracerts to "www.pipex.com"

average packet loss = 50%, average response time = >400ms ... I'm not putting up with a fault for 24 hours just because the mongoloid on the end of the phone couldn't be ar*ed to deal with it, jesus, I'd get a better result from NTL.

TigaSefi · 13-04-2004, 18:09

Quote:

Originally Posted by Bifta

Plenty of people also had NTL connections which never went wrong, that didn't stop a wealth of protest site's springing up. If you for one minute think that I'm in the minority being unhappy with Pipex, search the ADSLguide forums.

I have NTL broadband and that been reasonably great too and I know each ISP has good customers and bad. My pipex in my eyes have been great.

Bifta · 13-04-2004, 19:32

Quote:

Originally Posted by TigaSefi

I have NTL broadband and that been reasonably great too and I know each ISP has good customers and bad. My pipex in my eyes have been great.

After the recent sale of Pipex to whoeverthehelltheyare I suspect customer service and technical support are the two things taking a downturn. When I first had Pipex installed it was fantastic, as were the staff I spoke to, it's only in the last 3 or so months that they've become an absolute abomination.

Xaccers · 13-04-2004, 22:14

Quote:

Originally Posted by Bifta

After the recent sale of Pipex to whoeverthehelltheyare I suspect customer service and technical support are the two things taking a downturn. When I first had Pipex installed it was fantastic, as were the staff I spoke to, it's only in the last 3 or so months that they've become an absolute abomination.

Start mentioning ofcom to them

Bifta · 13-04-2004, 23:02

Quote:

Originally Posted by Xaccers

Start mentioning ofcom to them

I suspect that of late, it'll be a bit like someone mentioning Trading Standards to Ebuyer, they just won't give a sh*te. If I get no joy tomorrow I'll won't mention it to them at all, I'll just contact Ofcom, this has been going on for over a month now and Pipex have done nothing whatsoever about it. They've now had trace routes showing packet loss, pings showing packet loss and high latency, several speed tests showing speeds of less than 256k a second and they still won't escalate it to BT.