Pipex have turned completely crap - Page 2

carlingman · 25-03-2004, 00:55

One bad rep of Pipex does not generally make them a bad company.

Stick with it guys and sign up.

Myself customer for 14 months on their residential 512k service and it rocks believe me.

DrAwesome · 25-03-2004, 01:45

I guess that other customers complaining about pipex must be fantasizing

you dont have to look very far for other pipex bad reps example

I have always said just because someone recomends an isp it doesnt mean that they will recieve the same level of service.

Bifta · 25-03-2004, 08:47

Quote:

Originally Posted by DrAwesome

I guess that other customers complaining about pipex must be fantasizing

you dont have to look very far for other pipex bad reps example

I have always said just because someone recomends an isp it doesnt mean that they will recieve the same level of service.

Exactly, the reason I signed up was because of someone waxing about them, wish I'd gone to Zen instead, at least I've had some personal experience with them.

tkiely · 25-03-2004, 09:04

more here folks

http://www.theregister.co.uk/content/22/36515.html

DrAwesome · 25-03-2004, 09:04

Quote:

Originally Posted by Bifta

Exactly, the reason I signed up was because of someone waxing about them, wish I'd gone to Zen instead, at least I've had some personal experience with them.

It may cost a couple of hundred in ADSL activation fee's but eventually you will find a suitable ADSL isp (i'm on the move again to patures new as my 3 month contract is coming to an end)

Neil · 25-03-2004, 09:13

Well I'm really shocked.

My Pipex connection has been rock solid since it was activated in November.

I've only had to contact them on a couple of occaisions, & each time the person I spoke to has been a polite/friendly, & more importantly-knowledgeable person (unlike some other script reading drones

)

My service has been exemplary, & I cannot fault it one bit.

I must say Bifta (no offence), it does sound like you may be overreacting a little-one instance of a let down, & all of a sudden Pipex are the devil incarnate?

I appreciate what happened to you was poor, but changing ISPs seems a bit extreme IMO.

I understand about your ping issues getting worse over the recent months-that is a gamers hell, but have you actively reported these issues to Pipex & given them a chance to resolve them (they're not ntl you know

)

Bifta · 25-03-2004, 09:24

Quote:

Originally Posted by Neil

Well I'm really shocked.

My Pipex connection has been rock solid since it was activated in November.

I've only had to contact them on a couple of occaisions, & each time the person I spoke to has been a polite/friendly, & more importantly-knowledgeable person (unlike some other script reading drones

)

My service has been exemplary, & I cannot fault it one bit.

I must say Bifta (no offence), it does sound like you may be overreacting a little-one instance of a let down, & all of a sudden Pipex are the devil incarnate?

I appreciate what happened to you was poor, but changing ISPs seems a bit extreme IMO.

I understand about your ping issues getting worse over the recent months-that is a gamers hell, but have you actively reported these issues to Pipex & given them a chance to resolve them (they're not ntl you know

)

It's not just one occasion unfortunately, the DNS fails for me on a weekly basis, it's currently still knackered (ask KingPheonix, I was moaning about not being able to get to site's hosted with him that everyone else could reach), they did nothing about it, they messed up my 1 meg upgrade last year, I'm unable to FTP in to any site's unless I renew my IP address daily (thought it was initially my router, but having since tried a new one turns out its definately Pipex's fault), my download speed using single download threads is less than 80K a second, and that's on ANY site, every single time I phone them I end up with the office ignoramus, I don't know whether that's just bad luck but I never appreciated being on hold for 15-20 minutes to end up speaking to someone who isn't interested in helping. Pipex have a record of each of the faults I've described and I'm yet to receive any resolve for them.

They're no better than NTL, everything is great until something goes wrong, then it's a whole handling trying to get it fixed.

Steve H · 25-03-2004, 09:39

I've had Pipex now, about 6 or 7 monthes.. Connection's never been down once, never had any problems with it at all. Had to contact CS once, when I formatted computer and lost password, got through within a few minutes, and was off the phone happy within 5.

Agreed, you've had problems bifta.. Every company's bound to have a bad case here and there, and if it suits you to change.. So be it

Bifta · 25-03-2004, 09:49

If it was just one bad case I wouldn't be bothered, perhaps I'm just unlucky, perhaps not.

Stuart · 25-03-2004, 16:24

I m sure that with Pipex, as with NTL (or any ISP for that matter), you get customers that just do not get good service. I think this is blind luck as much as any problem with the company, or user.

In my experience, Pipex in the past was very good (had loads of friends who used Pipex for dialup). However, I will say that almost everyone I knew that used Pipex is now using other ISPs. I have to admit, there could me many reasons for that, not necessarily that Pipex are bad or other ISPs are good.

Visibleman · 26-03-2004, 22:08

Best bet Bifta is to get hold of the tech support manager at Pipex mate and tell him that you have had all these proplems and want it sorted

He's a nice fella too and doesnt take sh*t from anyone, so he'll get it sorted mate

Also mate, keep an eye on their status page, its alot better than NTL's one and has lots more info about current problems etc. Infact, im curious about the DNS servers to be honest, since they hardly ever go down

eitherway, the server room is about a meter away from the techs at the building so if any fooks up then they'll sort it ASAP.

Anyways mate, hope you get it sorted soon

iadom · 26-03-2004, 23:15

Quote:

Originally Posted by Bifta

however if you want a decent ISP, I'd recommend Zen, at least their staff give off an air of efficiency. I'll be migrating my connection over the them at the earliest opportunity.

Although I have had ( basically sound ) 600kBB from Ntl for over 2 years, I have had a Zen dial up account for over 8 years and still retain it as an ultra reliable back up. Their technical knowledge and back up via phone or e-mail is unsurpassed and very fast and efficient. Oh forgot to mention, they are a local N/West company

Bifta · 31-03-2004, 01:04

Update: Pipex are still crap, over 2 weeks now and they have done nothing to sort my connection out, I still go for long periods with horrible lag to all game servers, I still go for long periods with absolutely no connection and I'm still waiting for these useless b*stards to do the absolute minimum and actually contact me back.....Do yourself a favour, if you're tempted by Pipex "Extreme Crap" ADSL, think twice and pick a decent provider like Zen.

Russ · 31-03-2004, 01:24

The only problem I've had with them is sometimes I get the 'there was no dial tone' message and have to try to log in 7 or 8 times but I always do get on, never once have I been completely unable to connect.

Bifta · 31-03-2004, 01:26

Quote:

Originally Posted by Russ D

The only problem I've had with them is sometimes I get the 'there was no dial tone' message and have to try to log in 7 or 8 times but I always do get on, never once have I been completely unable to connect.

Tonight I'm getting approx. 10 mins on and 5 minutes off, the only response from pipex in the last 2-3 weeks was to use a pipex web cache .. mmhmm cos that'll really help with online gaming, and it'll be even more useful considering I can't ping pipex (or any other site) let alone use them for a proxy server.