Reporting SPAM to NTL ?

snifferg · 23-03-2004, 18:38

Do NTL have an email address to redirect/report SPAM to ? - I don't get much but I'm getting sick of being told that I have been setup on a 'blind date' with someone - the missus is getting suspicious !!!!

Chris W · 23-03-2004, 18:43

you used to be able to email abuse@ntlworld.com

the process has now change, and this is the information from the auto reply that you get... should give you what you are looking for:

************************************************** ************************************

**PLEASE NOTE THIS IS AN AUTORESPONDER FROM THE NTL ACCEPTABLE USE POLICY (AUP)
TEAM**

************************************************** ************************************

Please note that we no longer accept any network abuse reports at this address.
Any reports must be submitted by using the following web form:
http://www.ntlworld.com/netreport

Any reports sent to this email address will not be read and will be
automatically deleted.

Latest News 03 March 2004:

Customers are reporting emails arriving in their mailboxes with an attachment
and the subject of the email starts with - Email account

This email appears to come from ntlworld personnel, but we can confirm that this
is a virus.

Please visit the following website for further information.

http://securityresponse.symantec.com...agle.k@mm.html

If you think you may be infected with this virus you may find this removal tool
of use.

http://vil.nai.com/vil/stinger/

This email has not come from the ntl management, and has a potentially harmful
attachment. Delete the email and do not run the attachment.

*****************************************

Latest News 03 March 2004:

Please note that W32.Netsky.D worm is rapidly spreading across the internet.

For further information regarding this worm and a removal tool please visit this
webpage:

http://securityresponse.symantec.com...tsky.d@mm.html

********************************

Dear Internet User,

Full information on how to report abuse can be found at
http://www.ntlworld.com/help/aup/abuse.html .

Please ensure you read the information held at the above link as we are not able
to take any action if the correct information has not been sent to us.

We are only able to deal with complaints that specifically relate to misuse of
an Internet account on the NTL network.

To ensure any other enquiries you may have are directed to the correct
department, please use the following link: http://www.ntlhome.com/contact/ .

The form on this webpage allows you to give us a full description of your
enquiry which will enable ntl:home to deal with your enquiry more effectively.

To visit our online help section, visit: http://www.ntlworld.com/help . The AUP
help pages contain useful information on many aspects on Internet security.

If you would like advice on how to deal with spam/unsolicited-commercial-email
please view: http://www.ntlworld.com/help/aup/dealingwithspam.html

If you have any questions related to telephony , tv, cablemodem billing etc
please call your local franchise on either 151 from your ntl line or 0800 052
2000 from any other line.

If you are receiving Nuisance Phone Calls there is a free advice line on 0800
052 1370

Regards

The ntl Acceptable Use Policy Team, Cardiff. [ Office Hours : 0800-1600hrs
Monday to Friday ]

MovedGoalPosts · 23-03-2004, 18:48

Spam and Ntl is unfortunately a fact of life. Reporting it to ntl will probably result in absolutely nothing.

Ntl's "useful" advice on Spam can be found at http://www.ntlworld.com/help/aup/dealingwithspam.php for what it's worth.

In simple terms, as is said elsewhere on this forum, many ntl email addys are guessed by the spammers. That's how you get junk even to email addys you have never given to a soul. If you really want to rid yourself of spam, get an spamwasher program, and change your addy to something unguessable.