c/s ppl who know nothing

[dragon]

it really annoys me when u phone up a c/s dept and ask a question only to get an incorrect anwser

o2 are really good at telling you the wrong information about their network and offers and there are a few others.

you would think in these days they would have all the correct information accessable to them.

i've even known some companies cs ppl to be down right rude, why do these places employ such morons?


now im not saying ALL callcenter and c/s staff are like this far from it ive actaully spoken to people who were very helpfull. Its just SOME of them.

but it is annoying as a customer when the cs people are not polite and will just say anything to get you off the phone quicker.

NTL are cs good at not knowing whats going on although its probably not down to their cs people becasue from what ive read on this site they dont ever get told anything till the last minute.

also i hate it when companies play their 'tune' down the phone repeatedly cant they at least have it play a selection or somthing.

[Chris W]

have a look on www.dooyoo.co.uk for my review of o2 customer services..... don't even get me started on them again!!!

[paulyoung666]

@ dragon , ok so you have had some bad experiences , but i feel it is wrong to tar all c.s. / t.s. with the same brush

[erol]

Originally Posted by paulyoung666

@ dragon , ok so you have had some bad experiences , but i feel it is wrong to tar all c.s. / t.s. with the same brush

Well they did say

now im not saying ALL callcenter and c/s staff are like this far from it ive actaully spoken to people who were very helpfull. Its just SOME of them.

So I am not sure what you are saying really paul ?

[paulyoung666]

Originally Posted by erol

Well they did say



So I am not sure what you are saying really paul ?

fair point i must have missed that bit , apologies where due , i wont edit it , just pretend it aint there ok

[orangebird]

Originally Posted by dragon

it really annoys me when u phone up a c/s dept and ask a question only to get an incorrect anwser

<snnip>

But if you're asking the question, that would lead me to believe you don't know the answer already, therefore, how do you know the answer they give you is incorrect??

[dragon]

Originally Posted by orangebird

But if you're asking the question, that would lead me to believe you don't know the answer already, therefore, how do you know the answer they give you is incorrect??

example i phone up o2 about an offer... oh yes you are definatly going to get the offer (double mins on 50mins 50text payg bolt on in second month) then i dont get it

so i phone em up and why aint i got it

eventually they get back to me and say its cus i wasnt elligable cus it only applys to ppl who have bought a phone where as you only bought a sim card.

[Shaun]

Originally Posted by orangebird

But if you're asking the question, that would lead me to believe you don't know the answer already, therefore, how do you know the answer they give you is incorrect??

Does that make it alright then if the customer doesn't know he's been conned