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Talk Unlimited Connection Charge ????????
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Old 19-02-2004, 18:20   #1
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Talk Unlimited Connection Charge ????????
Hi all

Really confused and annoyed................when I took out the above service I would told there was no connection charge!

Just got my bill in and in addtion to the £15.50 I have been charged I was also charged for 116 calls for a duration of 5.21 hours costing £9.03. When I queried this I was told it related to connection charges although the person did not really sound like they knew what they were talking about because they had to keep checking. So what's the deal ..........any ideas as I am going to cancel all my services tomorrow. (Phone /TV /1mb BB)

Regards

Mike
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Old 19-02-2004, 18:27   #2
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Re: Talk Unlimited Connection Charge ????????
no you def should not of been charged for the a connection charge, they might be for mobile numbers or it might relate to calls made before talkunltd was added to your line?!?!
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Old 19-02-2004, 18:29   #3
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Re: Talk Unlimited Connection Charge ????????
is this what you are using



was there any itemisation against the calls , i.e. who were they to ?????????
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Old 19-02-2004, 18:35   #4
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Re: Talk Unlimited Connection Charge ????????
Hi Paul

No paying 9.50+15.50 = 25.00 pm

Just do not understand the 116 calls !!! As they don't know what they are talking about I am just going to cancel the lot
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Old 19-02-2004, 18:39   #5
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Re: Talk Unlimited Connection Charge ????????
Mike dare i ask which area you live in?
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Old 19-02-2004, 18:45   #6
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Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by grum1978
Mike dare i ask which area you live in?

Yes that OK Abingdon Oxon OX14
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Old 19-02-2004, 18:48   #7
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Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by Mike
Yes that OK Abingdon Oxon OX14
Excellent...I work in Customer Service for your area and could get someone to send you out the full list of calls made on your latest bill at no extra cost if thats any good?

I am sure one of the mods/admins can viuch that i work for ntl
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Old 19-02-2004, 18:57   #8
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Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by grum1978
Excellent...I work in Customer Service for your area and could get someone to send you out the full list of calls made on your latest bill at no extra cost if thats any good?

I am sure one of the mods/admins can viuch that i work for ntl
I still do not understand if I am not charged for local and national calls why I have been charged for 116 calls ?
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Old 19-02-2004, 19:00   #9
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Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by Mike
Hi Paul

No paying 9.50+15.50 = 25.00 pm

Just do not understand the 116 calls !!! As they don't know what they are talking about I am just going to cancel the lot


so its tu24 then ????????? , it sounds to me like an almighty cock up somewhere , unless ............ you havent got sky digi have you ??????????
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Old 19-02-2004, 19:01   #10
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Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by Mike
I still do not understand if I am not charged for local and national calls why I have been charged for 116 calls ?


without looking i would be speculating, on your bill does it say 116 calls less than 50p? If so those 116 calls include your free calls i 'think', but like i say i can get the call list sent out to you and it might help to explin the calls for you?!?!
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Old 19-02-2004, 19:08   #11
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Post Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by paulyoung666
so its tu24 then ????????? , it sounds to me like an almighty cock up somewhere , unless ............ you havent got sky digi have you ??????????
No sky digi..................the calls are list on page 4

Total Non Itemised calls 116 duration :5:21:20 Cost 9.03


????????????????

Regards
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Old 19-02-2004, 19:12   #12
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Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by Mike
No sky digi..................the calls are list on page 4

Total Non Itemised calls 116 duration :5:21:20 Cost 9.03


????????????????

Regards



take up grum's offer , maybe that will clear it up for you
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Old 19-02-2004, 19:17   #13
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Re: Talk Unlimited Connection Charge ????????
If you send Grum (he defiantly works for NTL ) a private message with your account number and the rest of your details he will send you a full itemized bill (as stated above) hopefully that should help you work out where the problem has arisen. If you still want to cancel the let then you can, but at least you can arrange to get your £9.03 back.

Edit - Paul beat me to it
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Old 19-02-2004, 20:18   #14
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Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by dellwear
If you send Grum (he defiantly works for NTL ) a private message with your account number and the rest of your details he will send you a full itemized bill (as stated above) hopefully that should help you work out where the problem has arisen. If you still want to cancel the let then you can, but at least you can arrange to get your £9.03 back.

Edit - Paul beat me to it
Will send a pm
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Old 19-02-2004, 20:21   #15
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Re: Talk Unlimited Connection Charge ????????
Quote:
Originally Posted by Mike
Will send a pm


yeah , it seems like a sensible thing to do , then you are armed with the info when you ring them back
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