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Old 16-03-2004, 20:39   #1
jimmyp
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any cm tech support here that can tell me whats going on here
whats this all about on my sb4100?


040316142621 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142621 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142621 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142621 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142240 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142240 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142240 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142240 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142227 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142227 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142227 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142227 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142136 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142136 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142136 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142136 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142135 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142135 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142135 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142134 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142134 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142134 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142134 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316142132 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142132 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142132 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142132 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142131 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142131 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142131 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142131 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142125 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142125 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142125 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142125 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142124 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142124 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142124 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142124 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142113 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142113 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142113 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142113 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142111 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142111 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142111 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142111 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142110 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142110 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142110 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142110 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142110 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316142106 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142106 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142106 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142106 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142105 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142105 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316142105 7-Information H501.12 HFC: FEC LOCK recovery OK
040316142105 7-Information H501.15 HFC:FEC LOCK recovery OK
040316142104 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316125930 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316125930 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316125930 7-Information H501.12 HFC: FEC LOCK recovery OK
040316125930 7-Information H501.15 HFC:FEC LOCK recovery OK
040316125929 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316125927 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316125927 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316125927 7-Information H501.12 HFC: FEC LOCK recovery OK
040316125927 7-Information H501.15 HFC:FEC LOCK recovery OK
040316125927 3-Critical H501.16 HFC: FEC LOCK recovery failed
040316124252 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316124252 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316124252 7-Information H501.12 HFC: FEC LOCK recovery OK
040316124252 7-Information H501.15 HFC:FEC LOCK recovery OK
040316123517 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316123517 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
040316123517 7-Information H501.12 HFC: FEC LOCK recovery OK
040316123517 7-Information H501.15 HFC:FEC LOCK recovery OK
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Old 16-03-2004, 20:46   #2
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Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by jimmyp
whats this all about on my sb4100?

Have a look at Robin Walker's page Here

Have you called TS?
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Old 16-03-2004, 20:50   #3
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Re: any cm tech support here that can tell me whats going on here
and?
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Old 16-03-2004, 20:52   #4
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Re: any cm tech support here that can tell me whats going on here
010331125025 7-Information H501.6 HFC: TRC SYNC Recovery OK
010331125024 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recoverThe above shows a transient downstream signal problem, which was recovered from one second later. Other possible serious service-affecting errors are:

this is on robins site still none the wiser
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Old 16-03-2004, 20:53   #5
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Re: any cm tech support here that can tell me whats going on here
and it explains it

and it tells you what to do if you think there is a problem

and have you?
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Old 16-03-2004, 20:55   #6
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Re: any cm tech support here that can tell me whats going on here
Quote:
The above, if repeated frequently, all indicate serious signal problems on the CATV system, which would need attention from your local cable operator

. In severe cases you might also see:

************ 7-Information H501.2 HFC: Shutting Downstream Down
************ 8-Debug T503.1 Acquire US with status NO UCD for US, powerLevel 0, tempSid 0
Have you contacted ntl about this yet?-if so, what did they say?

Welcome to nthw btw.
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Old 16-03-2004, 20:57   #7
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Re: any cm tech support here that can tell me whats going on here
firstly smugness is not good i asked a question which a simple answer like yes you have a problem with your modem or cable feed or whatever would have been appreciated but it was not forthcoming,a secondly before iu ring cs and wait about 20mins before any answer i thought i'll pop alomg to my FRIENDLY ntl site lol
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Old 16-03-2004, 20:59   #8
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Re: any cm tech support here that can tell me whats going on here
thank you neil i havent phoned yet as i thought someone on here might had the same problem and a quick fix was all that was needed
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Old 16-03-2004, 20:59   #9
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Re: any cm tech support here that can tell me whats going on here
Beat me to it Neil.
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Old 16-03-2004, 21:02   #10
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Re: any cm tech support here that can tell me whats going on here
dont you wish the old nthellworld site was still going:-(
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Old 16-03-2004, 21:06   #11
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Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by jimmyp
firstly smugness is not good i asked a question which a simple answer like yes you have a problem with your modem or cable feed or whatever would have been appreciated but it was not forthcoming,a secondly before iu ring cs and wait about 20mins before any answer i thought i'll pop alomg to my FRIENDLY ntl site lol
I think a reply within a very few minutes pointing you to a detailed explanation of exactly the problem you have and the direct suggestion to call the department that can resolve it could have been met with a better response than 'and'

So if my further response was smug, so be it.

Have a nice evening.
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Old 16-03-2004, 21:09   #12
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Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by Nikko
I think a reply within a very few minutes pointing you to a detailed explanation of exactly the problem you have and the direct suggestion to call the department that can resolve it could have been met with a better response than 'and'

So if my further response was smug, so be it.

Have a nice evening.

my point exactly bring back the old nthellworld site ffs!
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Old 16-03-2004, 21:12   #13
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Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by jimmyp
my point exactly bring back the old nthellworld site ffs!
I must say Jimmy you could have been a bit more co-operative than just posting "and". It came accross like you were trying to be rude (intended or not)

These guys were trying to help you
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Old 16-03-2004, 21:16   #14
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Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by wheeliebin
I must say Jimmy you could have been a bit more co-operative than just posting "and". It came accross like you were trying to be rude (intended or not)

These guys were trying to help you
i am not technically minded when it comes to ntl problems as my job is a plumber so i dont meen to be rude but what do i know about what the log means a simple yes the problem is ..... or no you have to ring cs or so and so had this problem it was ..... would have been easier dont you think wheelie?
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Old 16-03-2004, 21:24   #15
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Re: any cm tech support here that can tell me whats going on here
Quote:
Originally Posted by jimmyp
whats this all about on my sb4100?


040316142621 7-Information H501.6 HFC: TRC SYNC Recovery OK
040316142621 3-Critical H501.4 HFC: LOST TRC SYNC- trying to recover
/snip
jimmyp are you actually having problems with your connection or have you just read this from the log? if so what kind of problems are you having?

eg slow connection/ intermittent connection etc

lets ignore all the b*tching above and get on with sorting out the problem....
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