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You never have a fault a the weekend!
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Old 15-02-2004, 11:59   #1
[darren]
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You never have a fault a the weekend!

You never have a fault a the weekend! --- Or so ntl believe.

Every time I have an issue with my line/stb it has to be friday night... no customer support for the weekend. I checked the site and went to fault page, guess what ! I can email them for them to get back monday or I can wait until monday and call them! Which will help me get my ssytem back this weekend?

Un-f***ing-believable! No support at the weekends. Gonna ask for 2 day credit and I'd better get it!

Does BT or Telewest leave to struggle at the weekend?
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Old 15-02-2004, 12:04   #2
Steve H
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Re: You never have a fault a the weekend!

Whats the problem?
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Old 15-02-2004, 12:07   #3
[darren]
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Re: You never have a fault a the weekend!

My STB reboots every few hours, including during a pay per view.

(oh and they still owe me £30 for calls I requested be blocked yet they allowed them)
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Old 15-02-2004, 19:33   #4
and®ew
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Re: You never have a fault a the weekend!

Quote:
Originally Posted by [darren]
You never have a fault a the weekend! --- Or so ntl believe.

Every time I have an issue with my line/stb it has to be friday night... no customer support for the weekend. I checked the site and went to fault page, guess what ! I can email them for them to get back monday or I can wait until monday and call them! Which will help me get my ssytem back this weekend?

Un-f***ing-believable! No support at the weekends. Gonna ask for 2 day credit and I'd better get it!

Does BT or Telewest leave to struggle at the weekend?
Hello Darran, it is annoying no customer service available at weekends.
Until monday read this thread if you havent already seen it:

http://forum.nthellworld.co.uk/showthread.php?t=7637

it covers a simular problem your currently having.....
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Old 15-02-2004, 19:46   #5
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Re: You never have a fault a the weekend!

hi and to the site , i can only speak for teesside , but there is certainly c.s. available for at least part of saturday , and i believe up until recently there was cover on sundays as well , not that it will help you now , but there you go
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