NTL Support now in India

[mole4319]

I received the e-mail last week informing me of the "new, improved" service to NTL Freedom customers.
As with everything else with NTL, it's a joke.
After ringing the 087 0445 0445 number you're met with the usual bewildering options most of which bring you to the same dead-end by telling you to ring another number.
Option 2 is for Customer Service Enquiries BUT the guy on the phone said they are based in India an don't have access to my account records.
Loadsa help eh??

[Stuartbe]

Originally Posted by mole4319

I received the e-mail last week informing me of the "new, improved" service to NTL Freedom customers.
As with everything else with NTL, it's a joke.
After ringing the 087 0445 0445 number you're met with the usual bewildering options most of which bring you to the same dead-end by telling you to ring another number.
Option 2 is for Customer Service Enquiries BUT the guy on the phone said they are based in India an don't have access to my account records.
Loadsa help eh??

Hi Mole4319 - to the site

I think that moving the support to india is a stupid idea.

1. We are spending money outside the country.

2. When you work in tech it is vital that you can clearly understand the customer and the customer can understand the agent. It is hard enough to explain technical problem without a language barier in the way..

[BNB]

Originally Posted by stuartbe

Hi Mole4319 - to the site

I think that moving the support to india is a stupid idea.

1. We are spending money outside the country.

2. When you work in tech it is vital that you can clearly understand the customer and the customer can understand the agent. It is hard enough to explain technical problem without a language barier in the way..

Would have to agree! I get deeply frustrated when I get put through to support lines outside the UK (with the banks and other businesses). But what can you do eh?

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BNB