Programme information not working

fishyweb · 20-01-2004, 15:00

For the last few days, I've noticed that the Guide function does not show any information about the programmes, and that the Info option access from Browse mode also does not show any details. Finally, Browse only shows the current and next programme - you cannot scroll down to later programmes. I've seen this happen before and it then corrects itself some days later. Have others noticed the same problem? Is there a way to fix it?

grum1978 · 20-01-2004, 15:05

Have you tried re-booting your box?

fishyweb · 20-01-2004, 15:21

Quote:

Originally Posted by grum1978

Have you tried re-booting your box?

No, but I will. Thanks.

andygrif · 20-01-2004, 15:48

On a similar subject, perhaps someone could shed some light on....I've only noticed this in the evenings, but then that's when I mostly watch TV. On channels 101 and 102 (default BBC1 and BBC2 channels) usually when there is a programme change-over, the EPG for those two channels only disappears. Any clues? Seems to be find the on the regional BBC 1 channels at the same time.

Enterian · 20-01-2004, 16:04

Quote:

Originally Posted by fishyweb

For the last few days, I've noticed that the Guide function does not show any information about the programmes, and that the Info option access from Browse mode also does not show any details. Finally, Browse only shows the current and next programme - you cannot scroll down to later programmes. I've seen this happen before and it then corrects itself some days later. Have others noticed the same problem? Is there a way to fix it?

I often get this problem, as others have said a reboot will usually fix it, it doesn't seem to come back on its own. In fact I'm considering fitting some form of remote control power device to prevent me having to fumble around the back of the TV

magpie · 20-01-2004, 20:31

Quote:

Originally Posted by andygrif

On a similar subject, perhaps someone could shed some light on....I've only noticed this in the evenings, but then that's when I mostly watch TV. On channels 101 and 102 (default BBC1 and BBC2 channels) usually when there is a programme change-over, the EPG for those two channels only disappears. Any clues? Seems to be find the on the regional BBC 1 channels at the same time.

I've noticed that too. I just hit browse a couple of times and it seems to come back.

Xaccers · 20-01-2004, 20:31

I get the same problem with Sky

andygrif · 22-01-2004, 14:23

Quote:

Originally Posted by magpie

I've noticed that too. I just hit browse a couple of times and it seems to come back.

Yeah, I've tried that too....sometimes it works, sometimes it doesn't. Odd.

carthage · 23-01-2004, 20:53

Try rebooting the box -and this should work
There is a gremlin in the system at present and ntl do not have any end time of when this will be resolved

petejclark · 26-01-2004, 20:51

I also suffer this annoying feature & find switching up through a couple of channels then back down again usually bring it all back. I also loose BBC1 & BBC2 with blackouts of pictures & sound usually around 5-0 pm on a regular basis. Very annoying. Thank god for my arial so I can switch to terrestial signals and not miss chunks of the program as the loss can last for several minutes and comes & go's for maybe 15 minutes or so.

26-01-2004, 21:12

Quote:

Originally Posted by petejclark

I also suffer this annoying feature & find switching up through a couple of channels then back down again usually bring it all back. I also loose BBC1 & BBC2 with blackouts of pictures & sound usually around 5-0 pm on a regular basis. Very annoying. Thank god for my arial so I can switch to terrestial signals and not miss chunks of the program as the loss can last for several minutes and comes & go's for maybe 15 minutes or so.

Welcome to the site petejclark, have you reported your issues to CS? Where abouts in the world is St Albans and do you know which platform you are on (Langley or Bromley)? I would record the issue occuring and get a tech round. Show him the video evidence.

quadplay · 26-01-2004, 21:15

St Albans is Hertfordshire, and is on the Langley platform (unless I'm very much mistaken). Proppinupthebar is right though Pete - call Faults on 0800 052 2000 (8am-8pm Mon-Fri, 9am-5pm Sat) and report this to them, it's probably a cabling issue, or possibly your Set-Top Box.

To go back to the original poster, Fishyweb, if this is happening regularly, it could be a power level issue - does the Interactive function stop working at the same time when the Guide isn't working? Do you have ntl Broadband - and does this stop working intermittently as well?