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Originally Posted by mattyboy
Our NTL Broadband stopped working today, and after about 5 calls to different call centres (all of which took about 10 minutes each time to found our account details) they found that our account had been 'suspended'.... but they couldn't find a reason why (all payments up to date etc).
Why did this happen? Why isn't anyone accountable? What's to say this won't happen again?!
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this happened to me last week, I was without broadband for nearly two days
. The reason they gave me was, although I had been at my current address for four years (YES, FOUR YEARS) my modem was registered to my old address and someone had suddenly realised that no one was paying a bill at that address, therefore my modem was removed from the system. it took forever to get reconnected, they had to deal with me as though I had just moved house, then the auto registration server was down so they couldn't do anything for me until that was fixed. It was a bad bad day I can tell you. You don't realise how much you rely on something until it's taken away, and for no good reason.. And the moral of this story is: when you connection is lost do not, I repeat, do not assume it's maintenance or a scheduled outage of service. I did and by the time I called them it was too late (customer services had gone home)
may the farce be with you
p
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