Am I Oversubscribed?

[daveoc]

I hope that someone will be able to help me with a problem that has been ongoing for three months.

I'm in southampton,so16,and have the 150 broadband service via my set top box.

About three months ago I started to find that I could not get ino the internet at weekends and sometimes in the evening.

Since then it has got worst to the point where I now know I have little chance of logging on Sundays and most of Saturday.

When this first started and I phoned up I was told that there was an exercise taking place to 'clean up'the lines in my area and when that was complete my problems should go away.The exercise finished but the problems remained.

Then when I phoned up I was getting,for several weeks,a recorded message saying there were broadband problems in the so16 area.I took this to be why I was having problems but again,when the recorded message stopped being broadcast I was still having problems.

Finally two weeks ago I phoned and arranged for an engineer to come and take a look.He checked and said that the signal level at my box was perfect BUT he had found a problem with the street box.

From memory he said that the signal level at the street box was too high and the'network boys' had logged it as a problem and would come out the next day to resolve it.

If they came or not I don't know but my problems have continued as before.Last Sunday I was off again all day.

Yesterday,Christmas Day,it hit me. As usual, around 10am the light on my set top box started flashing and then went out for the rest of the day.At about 10pm it came back on and locked solid.It suddenly occured to me that I did not have a fault, simply too many people trying to use the system at busy times.

From what I have said does that sound like what my problem is?If so is there anything I can do to get it corrected?

Thanks for any help

Dave

PS:Just so I've given all info.on monday and tuesday this week I go a message on screen thati've never seen before.On several webpages I tried to get to i got a message up saying''You have exceeded your connection limit''.Means nothing to me and I haven't seen it since Tuesday

[paulyoung666]

hi and to the site , im not sure if you can do docs diag from a stb but if you look here

http://homepage.ntlworld.com/robin.d...ips/index.html

you might be able to find out , can you supply pings and tracerts to show if there is a problem there

[rdhw]

Originally Posted by daveoc

As usual, around 10am the light on my set top box started flashing and then went out for the rest of the day. At about 10pm it came back on and locked solid. It suddenly occured to me that I did not have a fault, simply too many people trying to use the system at busy times.

If the light flashes or goes out on the STB, this is a problem with the signal on the cable to or from NTL. You should report it to NTL as a failure of their service, and keep reporting it until it is fixed. When reporting it to NTL, do not speculate on what the cause of the problem might be: just make sure you say that the relevant LED flashes or goes out. If you find that Interactive TV does not work at the same time, you might find it helpful to report that Interactive TV is not working (rather than as a broadband fault), as this focusses their minds on the nature of the problem (their signal), and prevents them wandering down blind alleys such as asking you to check your PC.

[daveoc]

Thanks RDHW,

Sorry for delay but I've been without internet since posting!!.

I've reported it as a loss of interactive fault and someone is coming out tomorrow.

Trouble is they came out a couple of weeks back, said the problem was at the street box and said no more.Nobody seems to want to actually try to resolve the problem.

Oh well lets see what tomorrow brings.

Dave

[daveoc]

I've just had a phone call from the engineer to say his supervisor has told him no to come out to me as the'network boys' are aware of a local problem and will deal with it.

He told me that there is a problem with 'noise' in my area and a seperate fibre cable had been installed at the Coxford hub to try to help.

I'm not at all convinced that this will clear my ongoing problems but I guess I have to wait until it goes again before I can phone up and report it as a fault.

Dave

[th'engineer]

would suggest you ask for compensation from your local area director not sure which one of these it is David Thatcher
Managing Director, ntl:home ESE Business Unit
Phone: 01582 701616
e-mail: david.thatcher@ntl.com
location: LutonPeter Savage
Managing Director, ntl:home South Business Unit
Phone: 0247 673 5078
e-mail: peter.savage@ntl.com
location: Coventry

[daveoc]

Thanks for info.Will do.

Dave