Billing woes

[steviey]

Hey guys,

Been a member for a while so had no need to post....until NOW.

I rang rentention team last month to say I wanted to cancel services (the whole lot) as money was tight. They offered me the usual blah blah blah. I was paying £55 a month but rep said they would reduce this to £35. Great.

I got bill today and nothing has changed. All services the same and I even got an extra service, talk unlimited which I didn't even ask for.

I rang CS and spoke to a complete dim wit. He was pleasant enough but was a bit, how shall I, thick. He said the previous rep didn't update the system correctly..blah blah blah.

He assured me that the system has now been "updated" and he will back-date the offers from last month. He said a credit will be placed on my account next month.

I have never heard of a company who expects the customer to stump up in FULL for their mistake and will only adjust the account for the following month. Surely they have reimbursement procedures in place or is that asking too much.

I shall see what my next statement is like but reading all the comments on previous posts I am not holding my breath.

Using you guy's experience, if the bill is incorrect next month would you cancel the DD with my Bank so they don't take the money or would this be creating more trouble than it's worth. Would they just cut me off ?

Cheers,
Stevie

[lauzjp]

personally I wouldn't have a direct debit, as the amount is variable - I like to know what I am paying for before it gets debited! retentions have been good to me (the once I phoned them, save for failing to un-cancel my bb) - all the discounts mentioned are on my bill. fingers crossed for ya next month!

[lostandconfused]

personally i would give CS another call, you'll almost definatly get someone else answering the phone, that way you can ask them what is currently showing on the account discount and charge wise and any credits that are due to appear on the next bill.
that way if there are any problems it can be sorted before the next bill is produced stopping it drag for another month