Well at last my phone will be number ported back to NTL tomorrow.
The last part of my sorry story with BT is a joke to say the least.
BT phoned me yesterday to ask WHY i was leaving them. This begs the question do they keep records.
I then had to informed them of what had gone on over the last 3 months with them and
I had to give them the information about what had gone on.
The girl then said well i can get an other Engineer out to see what he can do. I pointed out that i had already had 3 engineers
One that was not bothered and just wanted to get home as i was the last call of the day.
One that was very rude to my wife with her sister as witness.
And One that told me a load of crap then changed the fault diagnoses so they did not have to do anything else. I told them about the call out charge they have billed me for my last engineer call out "she did not offer to cancel that charge"
she then offerd the same as other customer service people and 1 manager had offerd. That is 6 months half price line rental for all the problems i have had.
I asked her this.
Would the half price line rental fix my line. She said NO. Would BT fix my line. She said there is no Fault.
So customer service at BT are now Engineers.
Therefor i told her that i would be proceeding with the number port. And moving back to NTL.
NTL might have bad customer service, They might not have all the bell's and whistles when it comes to online account's. But at least NTL have lines that work and Engineers that can fix a standard POTS line.
For those "Neil" that say i should have emailed BT Senior management.
WHY
Why should i have to run after BT. If they wanted my service that bad they would have fixed my line and they would have chased me. Instead
I had to do there work.
Avoid BT like you would the plague
Join CF
You are here: 
sometimes I guess it really is better the devil you know lol
