screeching Orange SPV C550

05-10-2005, 14:17

Hi All,

I little story for you all!

About 14 weeks ago Orange offered me a free upgrade from my C500, so I went for a C550.

About 2 days after having it, I stated to notice a slight echo when making / receiving calls. This got worse and worse and it started only what can be described as screeching! I phoned Orange to report it, and their system said it was a faulty handset so they replaced it. It has even screeched when I've been on the phone to Orange Customer Services!

About 14 weeks later (read: now!) I've had 3 replacement handsets all with the same issue. Orange did say there was a "power imbalance" on my home cell which has now apparently been fixed.

So - my problem still exists and I'm at the end of my tether with Orange and the C550! What can be done to resole this?

Here are some questions which I have been asked by Orange:

Problem exists when making and receiving calls: YES
Can happen anywhere: YES - I travel around the UK for work and it happened in all the places I've been to - and supplied postcodes for them!
Handset, battery and charger has been replaced on all three occasions!

I have really lost it with Orange customer services as it's been 14 weeks without a decent working phone!

Orange want to replace the handset again - but I'm getting fed up of clearing my data and re-installing apps on the new handset.

The SIM hasn't been swapped out - although it was a new SIM with the C550 Upgrade - any chance it could be that?

Any ideas on where I can go next?

HELP!

Thanks
Lee

KingPhoenix · 05-10-2005, 16:36

Some of the earlier C500's had a similar problem... they fixed it with a software update.... Im holding out for the C600 due out at the end of the year with its upgraded processor, and increased memory support etc....

AndrewJ · 05-10-2005, 17:15

Why not ask to be moved onto another model of phone? bit odd that they are letting you use what seems to be a well known faulty model of phone.

They are replacing the headset? who says it is not the phone unit itself?

06-10-2005, 09:17

Quote:

Originally Posted by KingPhoenix

Some of the earlier C500's had a similar problem... they fixed it with a software update.... Im holding out for the C600 due out at the end of the year with its upgraded processor, and increased memory support etc....

OK - I'll pass that onto Orange - it's strange how I've had 3 handsets now - all with the same issue....

__________________

Quote:

Originally Posted by Saxodriver

Why not ask to be moved onto another model of phone? bit odd that they are letting you use what seems to be a well known faulty model of phone.

They are replacing the headset? who says it is not the phone unit itself?

I have asked about another SPV - I'll possibly haggle them for another model soon as it now p!$$ing me off!!

What do you mean headset and phone unit?

Lee

fireman328 · 28-05-2006, 22:10

I have a C550 and have had no problems but it has recently had at least 3 hits, I think, to download updates, by a text message saying up date please delete or words to that effect