Sky by Broadband - not allowed ? ? ?

RamJet · 20-05-2006, 07:10

Hi

I was flagged by Sky that the new 'Sky by Broadband' service was available at NO COST

tried to register . . . not allowed

emailed support saying I paid the same amount as a direct Sky customer but to no avail . . . . . not allowed . . . .

got the following email from SKy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thank you for your email.

I can advise that to receive the Sky By Broadband service you must be subscribing to Sky directly, and on a premium package. Payment to NTL does not count as Sky is a Digital Satellite provider and NTL is a Cable provider and as such their services are not coming from Sky.

I trust this information assists.

Yours sincerely

Gordon Blair
Customer Administration

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
why not ? I pay for the wall to wall service to NTL - why can't NTL secure proper rights for their customers ? ? ?

This also applies to the interactive content on Sky Cricket coverage - which looks GREAT on the brother's Sky Service - I pay for all the channels yet only get the basic service - yet cabled was billed as being the greatest transmission medium ever because of the ability to have interactive content on each channel

here we are years on and . . . . nothing or hardly nothing . . .

RJ

Paul K · 20-05-2006, 07:51

Why did you think you were going to be able to take advantage of a Sky service when you are paying NTL for your TV/ BB? Sky and NTL are seperate companies that are fighting for the same market, each company will do things to keep customers and will try to being out services that the other cannot offer.
NTLs' lack of interactive content in comparrison to Sky is mostly down to its' financial situation and the head start Sky had over them.

andygrif · 20-05-2006, 09:19

Quote:

Originally Posted by RamJet

Hi

I was flagged by Sky that the new 'Sky by Broadband' service was available at NO COST

tried to register . . . not allowed

emailed support saying I paid the same amount as a direct Sky customer but to no avail . . . . . not allowed . . . .

got the following email from SKy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thank you for your email.

I can advise that to receive the Sky By Broadband service you must be subscribing to Sky directly, and on a premium package. Payment to NTL does not count as Sky is a Digital Satellite provider and NTL is a Cable provider and as such their services are not coming from Sky.

I trust this information assists.

Yours sincerely

Gordon Blair
Customer Administration

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
why not ? I pay for the wall to wall service to NTL - why can't NTL secure proper rights for their customers ? ? ?

This also applies to the interactive content on Sky Cricket coverage - which looks GREAT on the brother's Sky Service - I pay for all the channels yet only get the basic service - yet cabled was billed as being the greatest transmission medium ever because of the ability to have interactive content on each channel

here we are years on and . . . . nothing or hardly nothing . . .

RJ

I really think your gripe should be with ntl and not Sky. The Sky service is an added value product for customers of Sky, just like the interactive stuff, SkyTalk, Sky+, Sky Magazine, etc etc etc.

ntl buy bulk content from Sky and other channel providers, but nothing else. If you really wanted SBB you'll have to ditch ntl and subscribe to Sky.

hoops67 · 21-05-2006, 14:17

Kind of like going into burger king and asking for a big mac

grubbymitts · 21-05-2006, 15:57

you really don't want it anyway. It's a P2P application that still runs in the background when you aren't using it anymore, using up your bandwidth. It is also a bugger to get off your PC when it's on.

Horace · 27-05-2006, 06:19

He's paying just as much for the Sky packages as regular dth satellite users, surely there's no reason why he shouldn't reap the extra benefit of paying for those premium services. If the broadband package is being offered as an incentive to take those extra packages then he should be entitled to it too, no matter how he recieves them. Sky, one way or another get the extra money he's paying.

27-05-2006, 09:30

Quote:

Originally Posted by Horace

He's paying just as much for the Sky packages as regular dth satellite users, surely there's no reason why he shouldn't reap the extra benefit of paying for those premium services. If the broadband package is being offered as an incentive to take those extra packages then he should be entitled to it too, no matter how he recieves them. Sky, one way or another get the extra money he's paying.

Thats like saying my Vauxhall warranty must be honeoured by Ford cos they both make cars.

The money he pays NTL goes to NTL and Not SKY.

Horace · 27-05-2006, 20:22

No, it's like saying he bought a Ford car from a Vauxhall dealership and didn't get the electric windows Ford were offering as an incentive to buy the car.

TheBlueRaja · 27-05-2006, 22:35

Actually im with Horace on this one, why shoudlnt he get access, he has paid for Sky Movies so he should get all the features that Sky have to offer IMO.

Just because NTL provide Sky shouldnt matter, its the fact that Sky gets his Subscription money for the channel that should matter.

RealDiamond · 28-05-2006, 03:54

IF YOU DO NOT PAY ANY MONEY TO SKY, FULL STOP. YOU DONT GET THE SERVICE.
you havent payed for the transmittion to your dish because you dont have a dish. you havent payed for your sky decoder. you havent payed for the sky viewing card because you dont pay SKY. you havent had a disscount for keeping the box connected to the Phone line. Same will apply to the HD service

just like i dont have NTL On demand service or frontrow or any Telewest TV service as i dont pay for any TV or phone. Also dont have computer viruses as i did not pay for windows XP computer.

EvilRix · 28-05-2006, 07:15

Of course there is a simple answer...

Cancel NTL's abysmal TV service and get Sky!

I use NTL for broadband without a gripe (well, apart from the damn proxy issues in Luton) but I would never in a million years use their woeful TV service. Ok so I most likely end up paying a little more by doing it this way but at least I get all the benefits of getting Sky direct from Sky (for example a TV service that works with all the interactive extras). If you're not prepared to pay the little extra to buy your TV service from Sky then you can't really complain becuase you're not getting the value added features that Sky offer 'their' customers.

RamJet · 28-05-2006, 08:07

Quote:

Originally Posted by Horace

He's paying just as much for the Sky packages as regular dth satellite users, surely there's no reason why he shouldn't reap the extra benefit of paying for those premium services. If the broadband package is being offered as an incentive to take those extra packages then he should be entitled to it too, no matter how he recieves them. Sky, one way or another get the extra money he's paying.

I agree with all you say

I pay the full amount to NTL yet I only get *part* of the product - itz all very well to say go to SKY direct 4 TV but where I am now I have a flat with the usual legal restrictions about no dishes . . . which is rigidly enforced

probably a million people in UK live under a similar lease restriction so I feel I am fully entitled to the full service - Cable was supposed to have interative content with many channels

I cant have a dish - pay the full amount - yet get an inferior service

RJ

Gareth · 28-05-2006, 09:33

Quote:

Originally Posted by Horace

He's paying just as much for the Sky packages as regular dth satellite users, surely there's no reason why he shouldn't reap the extra benefit of paying for those premium services. If the broadband package is being offered as an incentive to take those extra packages then he should be entitled to it too, no matter how he recieves them. Sky, one way or another get the extra money he's paying.

But surely NTL cream off some of his subscription, so Sky don't see as much of it as if he was a 'proper' Sky subsciber.

IMO, if anyone's to blame, then it's NTL not Sky. They should renegotiate their contract with Sky if it's such a big deal for their customers.

etccarmageddon · 28-05-2006, 10:57

sky by broadband is a delivery platform just like the sky dish and your ntl box. sky subscribers pay for the sky delivery platform. ntl subscribers pay for the ntl delivery platform. dont expect your payments to ntl to also give you one of the delivery platforms that sky provide.

if you cant get sky but can get ntl because of your house/flat lease and/or feel you get inferior options because of your lease then that is unfortunate but your solicitor would have made you aware of your lease restrictions before buying the house/flat.

---------- Post added at 10:57 ---------- Previous post was at 10:56 ----------

Quote:

Originally Posted by Gareth

But surely NTL cream off some of his subscription, so Sky don't see as much of it as if he was a 'proper' Sky subsciber..

that's correct, part of the money you pay to NTL is to pay for the delivery method/platform.

28-05-2006, 12:07

What the hell are you people talking about???

My god it's like me being with virgin mobile and complaining about T-mobile customers getting something that I don't get!

Just because virgin mobile uses the T-mobile network in order to provide a service does not mean I am entitled to anything T-mobile provide!