Latency Issues

[RoBBBo]

Hi, im new to this forum!

I am a telewest customer living in the area of kent suffering from issues with my connection. My usual latency to a London server is roughly 5-20, which is fantastic. Until recently... 150 ms.

I have a Webstar dpx100, connected to a linksys router, (which our two desktops PCs connect to), and a wireless access point for a laptop. We have a 4mb connection, so we are well within the limits.

First I tried connecting directly to the webstar modem without the routers and I still have this problem. So I figured it cannot be that.

Second I rang up tech support, they checked all the values of my webstar to ensure they were within the limits, I then asked them to change my upsteam channel to a quieter one which they did, problem solved! Until my modem lost its connection for no reason, once I reset it, I was back onto the same high latency connection.

I have done this about 15 times, playing games isn't fun with 40-250 ms, its not like constant ping either, it surges and fluctuates alot. Everytime I ring them up to change my upsteam it will reset itself wether its within a week or 2 minutes.

I've read around about people with similiar issues they commented on having a high upsteam power transmit level. I've recorded some of the values which it stays at:


56.50 dBmV <-- 5 minutes later, another crash
54.0 dBmV
53.00 dBmV

Would these be my problem? High upsteam power levels? Is this problem on my end or telewests? I would ask my neighbours if they are having similar problems, but I doubt they even have an internet connection let alone game- since most of them are old. This makes me worry I'm the only person ringing up 5 times a day, they are going to think this is on my end. Usually I get the "there must be spyware on your computer, scan and then ring us again"
OR "Clear your internet cookies", I nearly started laughing when the guy told me to do that.

Someone please help me! :S I can take a screenshot of the webstar page if it helps.

~Note: while typing this my connection went down twice!

~Note2: About a year ago the connection kept dropping like it does now, is this problem just arising again? They sent out a technician to fix our modem, he didn't even come inside because he said there had to be a person over 18, but 12 hours later the issue was magically fixed without them even entering our house. hmm.

---------- Post added at 17:20 ---------- Previous post was at 16:52 ----------

Sorry if I didn't make it clear that I am having trouble with gaming. I have run all the speed tests and they all say roughly:

Overall Average Speed = approx 3667 Kbps, 3.58 Mbps

This isn't the problem, its the latency that will surge to stupid ammounts and occasionaly drop.

[James Henry]

Probably the same issue, get tech support out and make SURE that there's someone over 18 in the place. He was absolutely right to refuse to go in as there was no-one over 18 present.

He could have easily done work in your cabinet in the street, no need to go into the house to do most things with the connection.

[RoBBBo]

Originally Posted by James Henry

Probably the same issue, get tech support out and make SURE that there's someone over 18 in the place. He was absolutely right to refuse to go in as there was no-one over 18 present.

He could have easily done work in your cabinet in the street, no need to go into the house to do most things with the connection.

Well I was 17 at the time, he refused to wait 2 minutes for my dad to return home. He then proceded to charge us £10 :/. The support knew that I was 17 when I rang them up and never mentioned it to me.

Anyone else having similar problems in the kent area?