NTL not taking Cable Modems back

Bifta · 03-04-2004, 01:15

So I was on the phone earlier to ask NTL to actually cancel my account (9 months late) and stop sending me invoices with a 4 pound credit on it and I happened to remember I had an NTL home modem, the silver newish one and mentioned that someone should come and pick it up. I was told "We don't collect modems any more so do what you want with it" ... It's no wonder NTL got in to so much debt if they don't reclaim hardware.

03-04-2004, 01:20

How much is a modem worth? I don't do BB kit, so I don't know!
A STB is worth a lot of money, so its worth collecting, but believe it or not it may be cost effective to ditch cable modems!!!!!

Bifta · 03-04-2004, 01:23

Quote:

Originally Posted by Proppinupthebar

How much is a modem worth? I don't do BB kit, so I don't know!
A STB is worth a lot of money, so its worth collecting, but believe it or not it may be cost effective to ditch cable modems!!!!!

I can't see how it wouldn't be cost effective, it'd take an engineer in the area a couple of minutes to drive down and he can drop it off at their local .. office or whatever when he get's back, they can then reuse for the next unlucky sod who thinks NTL broadband is actually worth committing 12 months of their life to.

Marge · 03-04-2004, 01:29

Believe it or not I don't think the modems are mega bucks and would probably cost more to get them picked up............

03-04-2004, 01:36

Quote:

Originally Posted by Bifta

I can't see how it wouldn't be cost effective, it'd take an engineer in the area a couple of minutes to drive down and he can drop it off at their local .. office or whatever when he get's back, they can then reuse for the next unlucky sod who thinks NTL broadband is actually worth committing 12 months of their life to.

I have heard it costs ntl on average 70 quid for each home visit. For each call theres the people calling at your home (travel, vehicle, and personnel cost), and the people answering the phone. All need paying whether busy or not.

monkey2468 · 03-04-2004, 01:37

I think they only cost ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10.

**Paul** · 03-04-2004, 01:43

Quote:

Originally Posted by monkey2468

I think they only cost ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10.

You're kidding ?

Bifta · 03-04-2004, 01:44

Fair enough, I'll smash it to bits, video it and call it post NTL therapy.

Marge · 03-04-2004, 01:45

Quote:

Originally Posted by Bifta

Fair enough, I'll smash it to bits, video it and call it post NTL therapy.

make sure you make the video available to us lot

ian@huth · 03-04-2004, 01:47

Quote:

Originally Posted by Proppinupthebar

I have heard it costs ntl on average 70 quid for each home visit. For each call theres the people calling at your home (travel, vehicle, and personnel cost), and the people answering the phone. All need paying whether busy or not.

Maybe on average it does cost ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£70 per visit, but it certainly doesn't cost ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£70 for a van that is passing the adress to stop, knock on the door and collect the modem. More like 70p.

DrAwesome · 03-04-2004, 01:47

Although NTL dont collect the un-used cable modems & stb's you are still liable if they get damaged.

NTL could employ a handfull of part timers someone who is okay to do therapeutic work to collect the un-used cm's & stb's & after the items have been tested they could be put back into the NTL rental system earning money again..

Marge · 03-04-2004, 01:58

If my memory serves me right, the thinking is that the modem is advertised as free and the customer doesn't pay any rental for it so in effect can't take something off the customer that has been "given" to them (Don't quote me as tucked up in bed and it's late

)

DrAwesome · 03-04-2004, 02:16

9.4 The Equipment belongs to Us and You must not give anyone else any rights over it. We may add to or substitute it if We have a valid reason.

9.6 From the time We deliver the Equipment to You until You return the Equipment to Us, You are responsible for any loss or damage to the Equipment except if such loss or damage is:

(i)caused by Us or our employees;

(ii)due to a manufacturing or design fault; or

(iii)due to fair wear and tear.

You will be invoiced for the cost of replacing the Equipment and/or the costs of repair for loss or damage for which You are responsible under this Condition. Therefore You should insure the Equipment.

19.5 On termination of this Agreement You shall return all the Equipment at your cost to our offices within 14 days of the date of termination. If You do not return the Equipment We shall be entitled to bill You and You shall be liable to pay for the cost of replacing the Equipment, and unless the termination is due to our breach You shall continue to be responsible for the payment of Charges until all the Equipment has been returned or its replacement value paid.

NTL Residential Terms

**Paul** · 03-04-2004, 02:27

If they ever tried to impose 19.5 I think I would seek advice on whether it could be classed as an "unfair contract clause" and was therefore not legally enforcable.

ian@huth · 03-04-2004, 02:29

This thread appears to be running in the same vein as the Engineers on the fiddle thread.

I would be dubious about being told that modems are not collected and you can do with them as you wish. I have seen customers posting that they have been told the same about STBs which they do want back.