Dropped Broadband Connections in Stoke

10-09-2004, 20:53

If anyone in Stoke area, postcode ST, is having dropped connection problems on Broadband in the evenings, can you raise with NTL, PLEASE?

Both myself and fellow forum member 'Swipe' are having our Cable Modems replaced, probably unnecessarily. The guy I spoke to to agreed it was most likely a network issue, but until more people report it, it won't be treated as such

alex250 · 10-09-2004, 23:25

if you are in st2 or st9 then it is being looked into.

casalor · 11-09-2004, 08:45

Quote:

Originally Posted by jingleman

If anyone in Stoke area, postcode ST, is having dropped connection problems on Broadband in the evenings, can you raise with NTL, PLEASE?

Both myself and fellow forum member 'Swipe' are having our Cable Modems replaced, probably unnecessarily. The guy I spoke to to agreed it was most likely a network issue, but until more people report it, it won't be treated as such

Hi,

I reported a problem last tuesday (dropped connections in the evening) which was not resolved after an admittedly fast response by an engineer (he turned up about 1.5 hours after I called support).

However, now I've been asked to leave my modem switched on for 48 hours to be monitored (cos I routinely switch it off at night) before they'll even think of sending another engineer out!

I'm glad I'm not the only one with connection problems. Last night was pitiful with dropped connection from 6pm onwards...

Oh, and I'm in the ST9 area

Swipe · 11-09-2004, 12:54

Quote:

Both myself and fellow forum member 'Swipe' are having our Cable Modems replaced, probably unnecessarily.

I really hope this is resolved without the need to swap my STB next Saturday. From what I can gather from other threads, if we get our STBs swapped we will NOT end up with spanking new Samsung models; apparently these are reserved for customers with 1.5Mb connections. I currently have a PACE DTi2000 and don't fancy a DTi4000 with no audio-out phono plugs, that would mean buying an additional scart lead with the phono leads built in (somehow I doubt NTL would supply me with one). Furthermore, if I end up with another PACE box, even if it's an equivalent DTi2000, I'll be faced with the laborious task of reorganising all my favorites again. I don't have 3 hours to spare

Here's hoping for no more evening flashing lights

11-09-2004, 13:01

Quote:

Originally Posted by casalor

Hi,

I reported a problem last tuesday (dropped connections in the evening) which was not resolved after an admittedly fast response by an engineer (he turned up about 1.5 hours after I called support).

However, now I've been asked to leave my modem switched on for 48 hours to be monitored (cos I routinely switch it off at night) before they'll even think of sending another engineer out!

I'm glad I'm not the only one with connection problems. Last night was pitiful with dropped connection from 6pm onwards...

Oh, and I'm in the ST9 area

Thanks for that. The thread is now being watched by someone at NTL with clout to get this resolved

So, if anyone else is having probs, please just a quick post with first part of postcode for reference.

Many thanks

casalor · 11-09-2004, 14:46

Hi

Just spoke to a guy in 2nd line support and he tells me that the fault is at the UBR (sp?), engineers are working on it and that they are looking at a 'fix' time of 7pm this evening. Hopefully I should be getting a call to tell me its done.

Fingers crossed

Swipe · 11-09-2004, 15:36

Thanks for the update. It's been going up and down today since 3pm. I suspect this may be down to them working on it. Well, at least I'm hoping thats what it is.

scoobydoo[uk] · 11-09-2004, 16:24

Mine connection has been ok in the ST9 area, although im on the new Samsung box at 1mb.

Ive been suffering from slow upload recently, but that seems to be sorting itself out.

Swipe · 11-09-2004, 17:53

My connection has been up and down this afternoon like it has been all week during the evenings. Just out of curiosity, does anyone out there know what the diference is between a 'Period ranging fall' and a 'Broadcast ranging fall'

Throughout the week I have been receiving mostly 'Broadcast ranging falls' however, this afternoon I have a mixture of both in my STB event log.

pop80_uk · 11-09-2004, 20:37

My connection keeps going down also!!

Im in ST16, Stafford.
But a friends connection in another part of Stafford is working fine and has been all day!!!

12-09-2004, 12:26

Quote:

Originally Posted by casalor

Hi

Just spoke to a guy in 2nd line support and he tells me that the fault is at the UBR (sp?), engineers are working on it and that they are looking at a 'fix' time of 7pm this evening. Hopefully I should be getting a call to tell me its done.

Fingers crossed

After raising this thread on Friday night, I had a message from one of their top tech guys who works at their Warrington IT centre to call him - at home

- he called me back.

He took on board everything I'd reported and mentioned UBR and other stuff, said he would get it looked at urgently, so looks like he started the ball rolling

As of about 10:pm, last night, I still had problems, but it may now have been fixed, though I don't suppose we will know that until we're online later tonight.

If it isn't fixed, this guy WILL get it resolved. I'd dealt with him when I was a Cable Modem triallist in NTL north-west 2 years ago, if anyone can get it fixed, he can

Swipe · 12-09-2004, 12:27

So much for the 7pm fix deadline yesterday. It was up and down all last night until after 10pm. Now I've just had my first outage of the day at 12:20pm. Can the person monitoring this thread provide an update please?

scoobydoo[uk] · 12-09-2004, 12:38

I spoke too earlier, getting connection all over the place at the moment, serious lagging in games, unplayable online at the moment, it was working fine yesterday, they must be tinkering with the system somewhere and its making matters worse for me...

Hopefully it will get resolved soon.

stevenpearson · 12-09-2004, 16:42

I live in ST2, ive been having problems since last sunday, called them on Wedesday and they are sending an engineer out tomorrow, but I doubt it's gonna do any good!

Swipe · 12-09-2004, 17:29

Quote:

Originally Posted by stevenpearson

I live in ST2, ive been having problems since last sunday, called them on Wedesday and they are sending an engineer out tomorrow, but I doubt it's gonna do any good!

Unless you point the engineer in the direction of the faulty UBR the problem will not be solved. They can swap the STBs and screw on attenuators until the cows come home but the problem won't be solved. I suggest you mention this to him when he arrives tomorrow.