Connection Drop Nottingham

glidem · 16-03-2006, 12:29

For the last month I have been experiencing constant connection dropouts. General surfing speed is fine, however I can no longer make Skype calls as it will cut out, I can no longer play on Xbox Live as it will drop connection etc. The modem seems to reset on each occasion and all is fine again after speed wise, but the drop outs happen every 15-20mins, sometimes worse.

I have tried through a router, direct connection to my PC, and direct connection to my
Xbox 360, but still drop outs.

I know there have been nationwide maintenance, but this has been happening for a month, and wondered if anyone had any advice

carlosnotts · 16-03-2006, 14:04

same here.
trying to play on xbox live and i keep getting cut off

i'm on the 1meg cable.was thinking about upgrading the speed to see if that helps?

Woodgar · 16-03-2006, 14:53

I'm in NG11 and have been experiencing the same problems for the last couple of weeks at least. From other threads in the forum, it seems that the problem is quite widespread at the moment.

It has made browsing irritating, downloading frustrating and gaming impossible.

carlosnotts · 16-03-2006, 14:55

i'm in ng5.
i'm seriously considering changing suppliers but after being with ntl for 5 years virtually hassle free i'm a bit reluctant.

glidem · 16-03-2006, 15:02

Quote:

Originally Posted by carlosnotts

i'm in ng5.
i'm seriously considering changing suppliers but after being with ntl for 5 years virtually hassle free i'm a bit reluctant.

I am also NG5, well as least it appears to be not just me affected for so long which was my main worry.

Changing ISP isn't going to make my life any easier, I just hope NTL sort it out this week. Don't they know Ghost Recon III was just released

carlosnotts · 16-03-2006, 15:14

i just got fnr3 for my 360 and everytime i go online to fight i get kicked.makes me look like a quitter

so ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£40 a year for live,ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1 8 per month for bband and at the mo its useless

glidem · 16-03-2006, 15:18

I know how you feel

Rone · 16-03-2006, 18:58

Nobody here going to tell us its going to get fixed anytime soon either.

glidem · 16-03-2006, 19:51

Quote:

Originally Posted by Rone

Nobody here going to tell us its going to get fixed anytime soon either.

What annoys me is that I have monitoring the Service Status, and when you think one week of maintanance has completed, another one appears

but hey surely it can not be much longer now.

Rone · 16-03-2006, 21:31

Quote:

Originally Posted by glidem

What annoys me is that I have monitoring the Service Status, and when you think one week of maintanance has completed, another one appears

but hey surely it can not be much longer now.

I think they said that when the war started in 1939.

chrisjones · 16-03-2006, 21:51

Im in Harrogate (dunno what area that is cable wise) having issues with some urls tonight. Oh what fun.

*scratch that it JUST all popped back on - for how long is anyones guess.*

Gster · 16-03-2006, 22:32

NG17 no problems.....sweet as a nut

carlosnotts · 17-03-2006, 13:53

just been on to indian call centre about my probs and the bloke says i was on the wrong ubr server.
says it should be ok now the ubr server has been changed for me.
i wonder if i've been fobbed off?
best go an try some online xboxing in a minute.

glidem · 17-03-2006, 14:16

Quote:

Originally Posted by carlosnotts

just been on to indian call centre about my probs and the bloke says i was on the wrong ubr server.
says it should be ok now the ubr server has been changed for me.
i wonder if i've been fobbed off?
best go an try some online xboxing in a minute.

Well hopefully that will solve it for me as well then, let me know how you get on

and add GlideManiac to your Xbox Live as well while your at it!

Stuart · 17-03-2006, 14:25

Quote:

Originally Posted by carlosnotts

just been on to indian call centre about my probs and the bloke says i was on the wrong ubr server.
says it should be ok now the ubr server has been changed for me.
i wonder if i've been fobbed off?
best go an try some online xboxing in a minute.

I am sure one of our NTL staff will be along to correct me, but IIRC, your modem is *physically* connected to a UBR card. This card is inside the UBR. Therefore, to move you to another card would require an engineer to visit (as your cable would have to unplugged, then plugged into the new card).

Moving your connection to a new UBR would require the network to be redesigned in your area. This incurs an awful lot of expense for NTL, and they wouldn't do it purely on the say so of one Customer Services person.

So, yes, you probably have been fobbed off, and I would recommend you report it. http://www.cableforum.co.uk/board/forumdisplay.php?f=81