The "I bought a computer from PC World, Currys or Dixons" Thread

gimpymoo · 07-11-2004, 14:43

I work for the Dixons group and am simply offering my advice to ANYBODY who has purchased a computer with/without an extended warranty and is having an hard time obtaining any service.

If you have had any bad service or are having a paticular problem relating to a computer orientated purchase, please post here.

I am simply offering my services as I have worked for the group for numerous years and wish to offer help any way I can.

Russ · 07-11-2004, 14:46

Hey that's very kind and helpful of you! Yet another feature cf.co.uk can offer to its users!

What exactly do you do for them?

gimpymoo · 07-11-2004, 14:58

I am a Technical Adviser at PC Servicecall. (www.pcservicecall.co.uk)

Its a subsidary of the Dixons stores group which provides customer support for computers and related peripherals purchased from the groups stores.

We service and support both under manufacturers warranty and under extended warrantys.

The latter often being subject to confusion as the customers do not know what to expect from the policy or what cover it provides.

paulyoung666 · 07-11-2004, 15:39

Quote:

Originally Posted by gimpymoo

I am a Technical Adviser at PC Servicecall. (www.pcservicecall.co.uk)

Its a subsidary of the Dixons stores group which provides customer support for computers and related peripherals purchased from the groups stores.

We service and support both under manufacturers warranty and under extended warrantys.

The latter often being subject to confusion as the customers do not know what to expect from the policy or what cover it provides.

a very worthy offer , what exactly can you do that a call cant achieve , if you dont mind me asking

Chimaera · 07-11-2004, 15:44

Quote:

Originally Posted by paulyoung666

a very worthy offer , what exactly can you do that a call cant achieve , if you dont mind me asking

Well, to save customers a packet on the phone call for starters!! (50p a min IIRC?)

paulyoung666 · 07-11-2004, 15:45

Quote:

Originally Posted by Chimaera

Well, to save customers a packet on the phone call for starters!! (50p a min IIRC?)

oooooooooops missed that

, mind you i thought hardware calls in warranty were local rate

gimpymoo · 07-11-2004, 15:59

Quote:

Originally Posted by paulyoung666

a very worthy offer , what exactly can you do that a call cant achieve , if you dont mind me asking

Good Question, which I will try to answer as best as I can.

Call centres are all well and good but they do have their short-comings. My biggest annoyance is that after you have waited anything from 15 minutes to 45 minutes (at the cost of a NATIONAL rate call) you get connected to somebody who as the best intentions although is totally "burned out" and simply fobs you off with some lame duck of a lie to simply get you off the phone.

Following the information you are given, you call back to be told "You shouldnt have done that" or "thats not procedure".

I feel I could give customers an honest "CORRECT" answer to their questions/problems and hopefully be able to explain things VERY clearly so at least when they do call me at work, they are a lot more freindly -

Also in the UK, extended warranties have been given a bad reputation (for better or worse) and theres often a mis-understanding about what these policies do/do not cover, this is often both due to the sales people AND the customer not listening and signing bits of paper without reading them. I could explain this and also what the customer "CAN" do to obtain the best service, basically using the companies OWN procedures to the customers ADVANTAGE.

At least if/when they have to call, they know the facts and what to expect rather than being "let down" when their told that their Notebook is not covered for accidental damage as it has been peed on by their dog and explain the reasons why.... it happens.

Any further questions, fire away.

paulyoung666 · 07-11-2004, 16:09

and a worthy response

, to be honest the first pc i bought was from pc world and i have had very good service from them

, and i am also prepared to accept that some ppl dont get a good service

, nice to have an insider on the case all the same

Halcyon · 07-11-2004, 16:40

Excellent.
And welcome to the forums too

Enjoy your stay.

Ramrod · 07-11-2004, 17:58

Quote:

Originally Posted by paulyoung666

to be honest the first pc i bought was from pc world

It takes a brave man to admit that on this site

**Paul** · 07-11-2004, 17:59

My main pc (which I have been using for two years now) came from pc world.

paulyoung666 · 07-11-2004, 18:02

Quote:

Originally Posted by Ramrod

It takes a brave man to admit that on this site

it was when i was young and daft , now i am old and daft

Quote:

Originally Posted by Paul M

My main pc (which I have been using for two years now) came from pc world.

same here albeit 4 years instead of 2 years , makes note to myself to upgrade soonest

Ramrod · 07-11-2004, 18:51

Quote:

Originally Posted by paulyoung666

it was when i was young and daft , now i am old and daft

Word! (as they say)
...........long may the daftness last

paulyoung666 · 07-11-2004, 18:51

Quote:

Originally Posted by Ramrod

Word! (as they say)
...........long may the daftness last

yup

Strzelecki · 07-11-2004, 19:53

Ok I volunteer to help on any store based matters seeing as I have the pleasure of working at a PC World store. I work at the 'PC Clinic', tech/customers service person. I get all the flack (and praise sometimes!) from you lot as customers. Hello to Gimpymoo, nice to see a collegue, see we're not all bad!