Is it me,
or are there others of you out there who have cancelled their Phone, & Dial-Up connection, only to find out that NTL are still taking money out of your account and then insist that you still owe them money?
I was moving house at the beginning of November, and like any sane person would, I cancelled my account via phone in October. I was assured that by the 22nd of Nov my line would be dead. I asked for an address to confirm my cancellation in writing, but they wouldn't give me one, saying that I didn't need to do that. Mistake number one. A surge of insanity suddenly took me over, because I actually believed the person on the other end of the phone was telling the truth. Mistake number two.
I was happy thinking, thank god, I've finally got rid of those jabbering idiots and now I can get back to BT. Mistake number three.
One day I meandered, purely out of curiosity, onto an NTL hell Forum, where shock horror, I saw that people were having trouble cancelling.
By now it was the 13th of December, I'd moved and had not noticed that my line was still active, because guess what, I didn't live there anymore! I then noticed that money was still coming out of my daughters account for Dial up fees and I was still being billed for a house I no longer owned. Pre-warned via the forum, I rang NTL who told me that the line was dead. Okay, Yeah! You see now I didn't believe them anymore because the cult of NTL had lost their grip on me. I was free of them and sane again. Okay, sort of!
Anyway, phone calls ensued, assurances were given, then, when nothing changed and money was still being taken, I began to lose patience with them. Okay, so I accused the man on the other end of the phone of not using a keyboard to input my data or complaints, instead I told him his computer was fictional and that he was drumming his fingers on an upturned bucket to make it sound as though he was working on a computer. It wasn't my fault, they pushed me into because they're so stupid. So, after being assured that my blood pressure was now stabilizing, I contacted Trading Standards.
TS asked for a consent letter to act on my behalf so I obliged. NTL then refused to talk to them about my complaints. Here's another shocker,
NTL suddenly and suspiciously no longer had any log records of me ever phoning up to either cancel or complain. Each time prior to that, they read the logs out to me over the phone. Where had they suddenly gone? Humm! I wonder. Is that a delete button I hear clicking?
I phoned NTL Hell up again on the 23rd Dec, and yes, there was always a money making 20 to 30 minute please hold the line you are in a queue speech
. Finally a lady answered and told me, to my shock,
that she would have to cancel me all over again from January as my line had not be cancelled in October. P***ed wasn't in it. She more or less told me that I had been lied to. She finally got me cancelled on the 22nd January. I've phoned Ofcom, who only log down complaints but do nothing. I've phoned Otel, (tel: 01925 430049) also know as ADR (Alternative Dispute Resolution.) who can intervene but only after 3 month's, some good that is right now.
I've sent recorded letters, that went to an address on the back of your bill, which Trading Standards have since told me is wrong and useless. I've been told, via Otel that there is an executive address you can write to. Apparently, this address is not readily known, it will when I put it on the forum I thought. You can't get any higher than this address, so note it down for future reference. NTL CUSTOMER CENSER, PO BOX 232 MANCHESTER, M22 OWL.
To add insult to injury, in November I signed up with another internet service provider. Yes, you've guessed, Virgin.net.
Guess who is now back with the cult of NTL Hell. You're right, little old me.
Lessons I've learned, Believe no one when they say, "Thank you for calling, it has now been sorted for you." Buy yourself a voice-recording device to record the garbage they are telling you on the other end of the phone. You'll need the evidence. Only wished I'd thought of that earlier.
Well, I'm still receiving bills to a phone line I cancelled in October and from a house I do not live in.
Do you guys think I'm going to pay them? Too right. Come the revolution. The battle lines have been drawn and NTL are going to get their High Noon.
I've had enough of the little people being downtrodden and taken for a ride. I only hope that someone out there sees this warning and boxes clever when they finally choose to leave the Cult of NTL Hell.
When I cancel with Virgin.net, and I will, I can assure you I will record the conversation to cover all bases. Self preservation being the main topic here, fight fire with fire is the other.
ZENANGEL
Join CF
You are here: 
Cancelling NTL
Re: Cancelling NTL
