Terayon Terajet 210 + gaming

[cabletj210]

I have a 2mb connection which keeps dropping out, at which point the cable light flashes for a few seconds and then comes back on again.

Maybe only a short period but enough to kick me off any game i'm playing online. This is starting to get me angry as with online games a mission could take an hour or so to do.

I have spoken to NTL and their answer was : You can browse and get email, we tested your line and its fine (typical of tech support)

From searching the web, when the cable light goes out or flashes it means it has lost its connection to the catv network and is re-registering the modem.

Anyone know why this is ? Should I insist on a new modem or something ?

This has only started happening since i upgraded from 1mb to 2mb, don't know if theres a link !

Also do you know if there is a URL based control panel with this modem so i can check logs ?

[Hom3r]

There Are several problems with the Terayons.

And no you cannot talk to the modem directly, unlike other modems.

[hammered]

And NTL will want to charge you £50 for a replacement modem, even though they know that the equipement can't handle the 10MB correctly. Hence the "speeds upto.." on their ads for the BB services...

[inca]

Hi cabletj210,

I was having the exact same problems since mid Jan, and finally managed to to get it sorted today.

After my third call, I was elevated to level two tech support who told me that the config file had not installed correctly.

Engineer came today and swapped my Terayon for a nice new NTL250, and so far so good, no drop outs and no 404 errors...

Inca.

[hammered]

Originally Posted by inca

Hi cabletj210,

I was having the exact same problems since mid Jan, and finally managed to to get it sorted today.

After my third call, I was elevated to level two tech support who told me that the config file had not installed correctly.

Engineer came today and swapped my Terayon for a nice new NTL250, and so far so good, no drop outs and no 404 errors...

Inca.

Lucky you... i wish I could get the same result...

[mmm]

Originally Posted by david.ewles

There Are several problems with the Terayons.

And no you cannot talk to the modem directly, unlike other modems.

Not entirely true, as I have posted here before - you can use Robin Walkers docsdiag program by assigning a secondary IP to a windows XP PRO machine and connected directly to the cable mode.

You cannot connect to a helpful web screen though.

I have had similar problems to the OP, this happens when the upstream connection is marginal, it does need am engineer visit to make a physical change in the green cab. Newer modem also have greater upstream headroom so are more tolerant than the old TJ210!