SACM billing

fire · 06-02-2006, 13:58

I recently went from STB to SACM,i had to set up a new direct debit.I have just got an email saying when the money will be withdrawn.

Will i get a proper bill through the post or not?

Chris W · 06-02-2006, 15:11

I believe that by default you do not get a paper bill, however if you contact ntl they can tick a box on your account which means one is produced.

edit: just to clarify, if you have telephone/ tv the bill for these will still be produced as normal, it is just the SACM BB that is billed through another system.

gavnad · 06-02-2006, 18:12

perfectly correct chris,no bills by default only the email reminder if paying by DD

MikeyB · 06-02-2006, 20:35

Quote:

Originally Posted by gavnad

perfectly correct chris,no bills by default only the email reminder if paying by DD

I've not had a paper bill for my BB for some months now, but I've never received an email reminder either.
Should I be getting these emails if I have no paper bill?

gavnad · 06-02-2006, 21:46

yes if you pay by DD but i know there have been issues with customers not receiving them

Chrysalis · 07-02-2006, 05:07

I have always got a paper bill every single month and have been paying by dd since I signed up.

claret · 07-02-2006, 06:58

Quote:

Originally Posted by Chrysalis

I have always got a paper bill every single month and have been paying by dd since I signed up.

same here m8, but last month got an e-mail for my BB the first time in ages