Connection Cutting Out

simon9975 · 05-02-2006, 20:19

Anybody else having problems in Grimsby with their B/B connection tonight?

Mine is terrible,wont load pages then when it does takes ages for anything to appear,rearly rearly slow(on the 2mb)just total rubbish tonight.

Anything i can check.

Thanks

jtwn · 05-02-2006, 20:32

Yep, absolute ********.

Browsing and downloading is fine for me. I'm on ubr2, haven't been able to play any fps games because the ping is 600ms and the loss is 15-25 (not sure if this is % or just the dropped packets /s).

Was talking on vent earlier, I dropped out and somebody near me dropped out too, thought ubr might have emptied or something and run better so I go back on css.

0 loss, 0 choke and a ping of 25.

10 minutes later, I start lossing really badly then it seems to further into a stage of ping shooting up, complete lack of data flowing in, lose connection to servers. It doesn't look to be the modem failing as there is nothing in the logs to show such and as you say others like yourself. Nedkelly said they were overloaded and were going to be worked on or something from today, but its again a really ****ty sunday

Code:

C:\Documents and Settings\Administrator>tracert www.ntlworld.com

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  192.168.1.1
  2    60 ms    47 ms    15 ms  10.153.175.254
  3    70 ms    78 ms    15 ms  nott-t2cam1-b-v129.inet.ntl.com [80.4.47.229]
  4    38 ms    23 ms    46 ms  nott-t2core-b-ge-wan74.inet.ntl.com [80.1.79.201
]
  5    22 ms    23 ms    25 ms  nth-bb-b-so-300-0.inet.ntl.com [62.253.188.37]
  6    30 ms    20 ms    33 ms  pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]

  7    27 ms    59 ms    38 ms  win-bb-b-so-500-0.inet.ntl.com [62.253.185.202]

  8    17 ms    17 ms    40 ms  win-dc-b-v900.inet.ntl.com [62.253.188.166]
  9    16 ms    25 ms    26 ms  www.ntlworld.com [212.250.162.47]

Trace complete.

C:\Documents and Settings\Administrator>tracert www.ntlworld.com

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    14 ms    19 ms    19 ms  10.153.175.254
  3    42 ms    18 ms    18 ms  nott-t2cam1-b-v129.inet.ntl.com [80.4.47.229]
  4   278 ms    57 ms   325 ms  nott-t2core-b-ge-wan74.inet.ntl.com [80.1.79.201
]
  5    24 ms    20 ms    17 ms  nth-bb-b-so-300-0.inet.ntl.com [62.253.188.37]
  6    43 ms    16 ms    31 ms  pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]

  7    27 ms    26 ms    27 ms  win-bb-b-so-500-0.inet.ntl.com [62.253.185.202]

  8    32 ms    34 ms    19 ms  win-dc-b-v900.inet.ntl.com [62.253.188.166]
  9    20 ms    24 ms    20 ms  www.ntlworld.com [212.250.162.47]

Trace complete.

C:\Documents and Settings\Administrator>tracert www.ntlworld.com

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    10 ms    11 ms    28 ms  10.153.175.254
  3    27 ms    10 ms    12 ms  nott-t2cam1-b-v129.inet.ntl.com [80.4.47.229]
  4   560 ms    13 ms    35 ms  nott-t2core-b-ge-wan74.inet.ntl.com [80.1.79.201
]
  5    17 ms    12 ms    15 ms  nth-bb-b-so-300-0.inet.ntl.com [62.253.188.37]
  6    13 ms    16 ms    17 ms  pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]

  7    20 ms    20 ms    16 ms  win-bb-b-so-500-0.inet.ntl.com [62.253.185.202]

  8    31 ms    34 ms    16 ms  win-dc-b-v900.inet.ntl.com [62.253.188.166]
  9    21 ms    18 ms    19 ms  www.ntlworld.com [212.250.162.47]

Trace complete.

C:\Documents and Settings\Administrator>tracert www.ntlworld.com

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2   410 ms    31 ms   113 ms  10.153.175.254
  3    10 ms     *       11 ms  nott-t2cam1-b-v129.inet.ntl.com [80.4.47.229]
  4    18 ms    19 ms    24 ms  nott-t2core-b-ge-wan74.inet.ntl.com [80.1.79.201
]
  5    17 ms    12 ms    20 ms  nth-bb-b-so-300-0.inet.ntl.com [62.253.188.37]
  6    32 ms    14 ms    13 ms  pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]

  7    25 ms    29 ms    58 ms  win-bb-b-so-500-0.inet.ntl.com [62.253.185.202]

  8    30 ms    34 ms    57 ms  win-dc-b-v900.inet.ntl.com [62.253.188.166]
  9    33 ms    51 ms     *     www.ntlworld.com [212.250.162.47]
 10    25 ms    24 ms    17 ms  www.ntlworld.com [212.250.162.47]

Trace complete.

C:\Documents and Settings\Administrator>

I don't know how ntl's routers respond to IMCP traffic but I know pings and loss while gaming is useless....I'm going to phone up on Monday. I think ntl in this area to Nottingham is dying or something.

Chris W · 05-02-2006, 21:33

well the traces that you've posted don't show any issues- apart from a couple of dropped packets in the last which *may* be cause for concern.

Ntl's routers act the same as 99% of routers on the net- prioritise and icmp is pretty low- generally, if one hop is high but the rest of the route is fine then it is just one router prioritising. Sporadic loss as your last traces shows though isn't a good sign.

sicknote · 05-02-2006, 21:53

well just to let you know you guys are not alone mine seems to be ok atm but been bad for the past few hours but in ntl`s defence ha..had three whole days of what seems to be average service for a change but hey we all know this never lasts and tonite proves the point..and Chris i hate to say this again but dont you guys think that WE know our machines and whether or not the connection is ****e again

or do you admins think we have all nite to post complaints for the fun of it heh

jtwn · 05-02-2006, 22:03

Quote:

Originally Posted by Chris W

well the traces that you've posted don't show any issues- apart from a couple of dropped packets in the last which *may* be cause for concern.

Ntl's routers act the same as 99% of routers on the net- prioritise and icmp is pretty low- generally, if one hop is high but the rest of the route is fine then it is just one router prioritising. Sporadic loss as your last traces shows though isn't a good sign.

Thats what I mean, it doesn't show any issues but it was sick the results in all games I was getting. Some traces at bad times came out looking fine but the reality was I was pinging and lossing really bad.

As I speak now, its back to normal (as in good

).

jtwn · 06-02-2006, 00:11

And as of now its bad. Sigh.

JonathanLH · 06-02-2006, 00:57

ubr1 in grimsby here, pinging it for 7ms

alanp3 · 06-02-2006, 01:39

I had this problem for about 3 weeks, sometimes it would cut out once a night sometimes 2 times and then last week 6 times one night and 3 times the night after.......anyway cut a long story short called out an engineer who said I should not really be using the silver cable modem box on the 10mb, apparently NTL was going to change them but then came up with a firmware fix so decided not too, however this engineer still say s a lot of people are having problems, he thwen proceeded to change mine to the little blue ones that are rated about 14mb and I have not had a single cut out since ...

So if you have a silver one go get it changed and hopefully it will solve your problem

alanp3

claret · 06-02-2006, 06:53

I have been having probs with pages loading up for the last week.....lamcashire area

simon9975 · 06-02-2006, 17:15

I have the blue 250 modem,strange thing is it only happens at night,suppose more people using the network so overloading maybe....

See what tonight brings

Nedkelly · 06-02-2006, 19:34

For people in Grimsby work is to start Wed Thur on the ubrs

I have the same problem my connection keeps cutting out

06-02-2006, 19:53

Quote:

Originally Posted by Nedkelly

For people in Grimsby work is to start Wed Thur on the ubrs

I have the same problem my connection keeps cutting out

Thanks for that, although (touch wood) I haven't had too many problems, a couple of stalled pages, but no disconnections.

cnewton2k · 06-02-2006, 21:12

if they where going to do some work would they have put a notice on the status page