Just AAsk, unless you're dead that is...
04-01-2006, 18:29
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#1
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Guest
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Just AAsk, unless you're dead that is...
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04-01-2006, 18:38
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#2
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Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 52
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Just AAsk, unless your dead that is...
Yet another example of lack of common sense more than anything. Sounds like the people in the call center need re-training..... as litter pickers. If they couldn't use their brains and seek further advice from their line managers then the lot of them need a good kick up the backside.
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04-01-2006, 18:43
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#3
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cf.mega poser
Join Date: Jun 2003
Posts: 16,687
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Re: Just AAsk, unless your dead that is...
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Originally Posted by Paul
Yet another example of lack of common sense more than anything. Sounds like the people in the call center need re-training..... as litter pickers. If they couldn't use their brains and seek further advice from their line managers then the lot of them need a good kick up the backside.
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Perhaps they got one:
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Originally Posted by bbc
AA Road Operations Director Steve Dewey said: "Our procedures allow for discretion to be used in sensitive situations such as this.
"Unfortunately, when dealing with thousands of calls each day human error occasionally happens, for which we apologise. We have addressed this matter with the member of staff concerned.
"We apologise unreservedly for the distress caused to Mr Barker's family at what was already an extremely difficult time.
"The AA was wrong to refuse service and did not show the compassion and sensitivity we expect in what was clearly an emotional situation."
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__________________
Remember kids: We are blessed with a listening, caring government.
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04-01-2006, 19:38
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#4
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Inactive
Join Date: Apr 2005
Location: Expanding Town with crap roads
Age: 67
Services: ? BB, basic phone. Share of Disney+
Posts: 7,674
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Re: Just AAsk, unless your dead that is...
Should have been with the RAC (they cover the car rather than the person).  
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04-01-2006, 20:01
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#5
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Inactive
Join Date: Jun 2003
Location: Tonbridge
Age: 59
Services: Amazon Prime Video & Netflix. Deregistered from my TV licence.
Posts: 21,960
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Re: Just AAsk, unless your dead that is...
I know that this isn't in the best taste but for some reason I find this whole scenario really funny 
(btw, My condolences to his family) 
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04-01-2006, 21:32
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#6
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Inactive
Join Date: Feb 2004
Location: <-- Not All there ? Knock Knock
Services: You cannot afford me!!!
Posts: 1,139
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Re: Just AAsk, unless your dead that is...
Green flag tried to refuse me service once because my car was to heavy. They ended up waving the white flag instead.
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05-01-2006, 04:57
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#7
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Guest
Location: Sutton in Ashfield.
Services: Virgin, phone and 50meg Broadband.
Posts: n/a
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Re: Just AAsk, unless your dead that is...
Sounds like a case of outsourcing the call centre and people not engaging their brains before opening their mouths.
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05-01-2006, 08:11
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#8
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Guest
Location: Midlands
Services: NTL Phone/Cable
Posts: n/a
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Re: Just AAsk, unless your dead that is...
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Originally Posted by Angua
Should have been with the RAC (they cover the car rather than the person). |
Which means if you're in a friend's car when it breaks down and if they don't have cover you can't call on them.
There's advantages and disadvantages to both schemes. Maybe the answer is to be with both?
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