You are here: Home | Forum | Very slow usenet access (newshosting)
You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
I have a 120 home modem on a 10mb line. Over the last 2 weeks my connection keeps failing after about 1hr, I have to then reboot my modem to get it to work. Below are some stats on my modem. I have contacted NTL (overseas support) - they said the engineer department will contact me and arrange a visit - no one has contacted me yet! (they asked for my telelphone number, thought they would have that through my account details!)
Can anyone here help?
Cable Modem Configuration
Type : Ambit ETH/USB Combo Cable ModemCable modem : Ambit Cable ModemIP address : <deleted>
Downstream Receive Power Level : 0.78 dBmv
Downstream SNR : 35.34 dB
Upstream Transmit Power Level : 52.00 dBmv
Operation Configuration
Network Access : EnabledMaximum Downstream Data Rate : 10240000 bpsMaximum Upstream Data Rate : 512000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : ntlhm120_ntl0002.cprSoftware Upgrade AdminStatus : ignoreProvisioningUpgradeSoftware Upgrade OperStatus : completeFromMgt
Re: 10 Meg Poor Connection - Where's the engineer?
I've moved this to a thread of it's own. There was no need to post in three separate threads - that will just lead to a disjointed answer to your issue.
---------- Post added at 01:30 ---------- Previous post was at 01:25 ----------
When did support say they would an engineer would contact you. Phone faults and tell them soemone was supposed to be calling. See what they say.
Re: 10 Meg Poor Connection - Where's the engineer?
When i worked in tech support, the SLA for a callback of this kind was 48 hours (not sure if it is still the same though). how long ago did you speak to ntl?
Also there will be a contact number on your account, however some people prefer to give a mobile/ work number so tis better that they take the number than miss you when they try to call at home
Join CF
You are here: 
