Can only connect at 3Mbps

[festoid]

Despite customer services and tech support telling me my connection to the modem is 10Mbps, I can still only achieve 3 Mbps.

My modem [home;200] is connected directly to computer and has been rebooted/powered off numerous times, along with the PC, alas to no avail.

Anyone know what I can do to remedy this situation?

[Richy99]

log into the modem and see what config file you have

[festoid]

Originally Posted by Richy99

log into the modem and see what config file you have

Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS DisabledMaximum Number of CPEs : 1

[Richy99]

how are you testing the speed?

[festoid]

http://www.testmy.net/

Your connection is:2801 Kbps (about 2.8 Mbps)
You downloaded at:342 kB/s
Your TRuSPEED: ^info^2997 Kbps :: 366 kB/s (7% overhead factored)</B>
Bottom Line:You are running: 50 times faster than 56K and can download 1 megabyte in 2.99 second(s)
Diagnosis:Looks Great : 12.72 % faster than the average for host (ntl.com)</B>

[poolking]

Use the "New Speed Test" found under the Quick Links menu at the top of the forum.

[festoid]

Wed, 14 Dec 2005 19:52:12 UTC

1st 512K took 610 ms = 839.3 KB/sec, approx 6916 Kbps, 6.75 Mbps
2nd 512K took 578 ms = 885.8 KB/sec, approx 7299 Kbps, 7.13 Mbps
3rd 512K took 515 ms = 994.2 KB/sec, approx 8192 Kbps, 8 Mbps
4th 512K took 641 ms = 798.8 KB/sec, approx 6582 Kbps, 6.43 Mbps

Overall Average Speed = approx 7247 Kbps, 7.08 Mbps

Yippee, sorted, I presume these figures are OK for peak time and going through a router.

Thanks again guys

[squirrel1970]

Wed, 14 Dec 2005 21:56:20 GMT

1st 512K took 1432 ms = 357.5 KB/sec, approx 2946 Kbps, 2.88 Mbps
2nd 512K took 1392 ms = 367.8 KB/sec, approx 3031 Kbps, 2.96 Mbps
3rd 512K took 1492 ms = 343.2 KB/sec, approx 2828 Kbps, 2.76 Mbps
4th 512K took 1362 ms = 375.9 KB/sec, approx 3097 Kbps, 3.02 Mbps

Overall Average Speed = approx 2976 Kbps, 2.91 Mbps


silver ambit 120.. now for the modem config

Network Access : Enabled Maximum Downstream Data Rate : 3072000 bps Maximum Upstream Data Rate : 300000 bps Maximum Number of CPEs : 1 Software Upgrade File Name : ntlhm120_ntl0002.cpr Software Upgrade AdminStatus : ignoreProvisioningUpgrade Software Upgrade OperStatus : completeFromMgt

so.. hardly 10mb..........................
I wonder where the 10mb connection fairy went...
India?
done everything I can to no avail...phone calls to all departments the whole thing...

*sigh*

[Graham M]

cj, your modem config is showing a 3meg configuration, tell em this and they should be able to sort it.

[squirrel1970]

yeah, done all that... I know I'll probably have to chew their ears off to get it.. will try in the morning to make contact with 'em.. for about the umpteenth time already...

at what point do I start to scream at them?

[Graham M]

Originally Posted by cj_abi

at what point do I start to scream at them?

You dont, theyre likely to hang up the phone (and quite rightly too)

[squirrel1970]

this hasn't exactly been NTL's best rollout... so far... heheheehehehe.. if they don't behave, I'll wait until January and downgrade to unlimited 2mb lol!
heck, I checked how much I actually do on the net in a month and we barely touch 10Gb...
75gig cap? I can live with that

[cnewton2k]

Originally Posted by Zeph

cj, your modem config is showing a 3meg configuration, tell em this and they should be able to sort it.

his config is showing 10 meg

[poolking]

Originally Posted by iommi

his config is showing 10 meg

No, festoid's is showing 10meg.

[Graham M]

Engage brain before posting please