10meg PROBLEMS

cutie pie · 28-09-2005, 17:03

hi all

The area i live in has been completed for the upgrde, but i aint getting the speed, and keep getting passed about and no one wants to help.

When i do a speed test on the pc i barley get 2mb yet i am meant to be on 10mb.

Have called them up night after night and getting no where. Looking for some advice on where to go next ?

As i am nearly at the end with them.

Any help would be greatly appreciated

MovedGoalPosts · 28-09-2005, 17:30

to Cable Forum

You must be one of the lucky few then. No doubt TW could experience a few teething problems with thisas they roll it out.

Presumably you have done the basics of powering down your modem and computer, and rebooting to give it a chance to pick up the new settings? Presumably someone at Telewest has told you that you are actually enabled for the speed?

cutie pie · 28-09-2005, 17:49

thanks for the welcome

Yeah they have told us that we are upgraded. Ive been experiencing a bad connection since about 4 weeks ago and our bb was only done beginning of the week.

Seems to be an ongoing prob.... as before i was put onto 10meg i was on 4 but it was still only giving me 1 or 2 meg

Graham M · 28-09-2005, 17:53

You didnt say if you have power-cycled all of your equipment?

cutie pie · 28-09-2005, 18:04

sorry to be thick but what you mean by that ?

if you mean reboot yeah i have on many occasions :-(

Graham M · 28-09-2005, 18:10

ok, including the modem?

cutie pie · 28-09-2005, 19:30

yeah

i did also have a it running through a router, but i have disconnx that to and still no difference

Ignition · 29-09-2005, 08:58

Try this: http://www.broadbandreports.com/tweaks
This too: http://www.adslguide.org.uk/tools/speedtest.asp

Do the speedtest first, then do the broadband reports tweak test and follow the recommendations, then try the speedtest again.

Also... can you ping something like say www.nildram.net and see if the pings are stable?

I'm thinking line fault or contention but we'll see

**Paul** · 29-09-2005, 10:29

Quote:

Originally Posted by cutie pie

When i do a speed test on the pc i barley get 2mb yet i am meant to be on 10mb.

Whose speed test ? Have you tried this one, it's ntl based but should work ok for TW

cutie pie · 29-09-2005, 11:28

Will try all tonight when i go home. thanks for replies and help

space · 20-10-2005, 03:18

I was about to come here and start my very own thread on this same problem.

I was on the 4 Meg service and about 8 weeks ago the service suddenly feel to pieces and on a good day I was getting perhaps half of what I should have been, about 2meg.

Well they send engineers out to change modems, bits of cable and line test and could... wait for it... nothing wrong.

They agreed I wasn't getting the speed I should, but all the equipment was fine and they were puzzled.

The issue was never fixed.

Now this week they put me up to the 10 Meg service. Yippee I thought, maybe a magic solution would be found.

Uh, no.

During the day I now get less, maybe a 1meg service if I'm lucky. At night I get no more than 5 meg.

Just like the 4 meg service I can only actually get a maximum of half what they promised.

Before 8 weeks ago I had a faultless service literally for years.

Now that has disappeared and Telewest are ABSOLUTELY clueless on how to fix it.

**Mick** · 20-10-2005, 08:01

Hi Space,

If you want to pass me to some details via private message Click on my name on this post and a drop down menu should appear - select the option to send me a private message and I will forward this on to our Telewest contact to look at if you wish. Thanks.

v0id · 20-10-2005, 12:37

those not getting the full 10 meg (or close enough) speed, don't happen to have a Surfboard 3100 modem, if so you'll have to put in for a modem swap

cutie pie · 20-10-2005, 13:25

I'm still experiencing this problem seems to be getting worse and worse.

I have a webstar cable modem :-( have heard a few people saying there are not too good but dont know if there is any truth in it

space · 20-10-2005, 19:31

I have a webstar modem now, but I was getting the same problem with my old Surfboard 3100 if that's any consolation.

Quote:

Originally Posted by cutie pie

I'm still experiencing this problem seems to be getting worse and worse.

I have a webstar cable modem :-( have heard a few people saying there are not too good but dont know if there is any truth in it

__________________

Hi Mick, thanks for the offer, I'll PM you later tonight. Very kind of you.

Quote:

Originally Posted by Mick

Hi Space,

If you want to pass me to some details via private message Click on my name on this post and a drop down menu should appear - select the option to send me a private message and I will forward this on to our Telewest contact to look at if you wish. Thanks.