Could Somebody Consolodate Support Techniques
01-11-2005, 21:11
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#1
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Inactive
Join Date: Mar 2005
Location: South Of England
Services: 20meg bb
Posts: 82
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Could Somebody Consolodate Support Techniques
Hi, Im just requesting a very nice support tech. if they could post the common info they will tell a customer to do. For example i got told netsh winsock reset, i have no idea what that actually does even. I doubt i will get a positive response to this as usual.. but i would really like to see a list, and how NTL 'works' so to speak. Just a thought, mods u can delete if you feel i am irrelevant.
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01-11-2005, 21:30
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#2
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Guest
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Re: Could Somebody Consolodate Support Techniques
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01-11-2005, 22:19
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#3
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Could Somebody Consolodate Support Techniques
It really depends on the problem....
There is a sensible way of approaching a problem, which is to start with a list of X things and work through them until you have solved the issue. However, with experience, tech's will learn which things to do for which problems, or what is most likely to cause a problem and skip straight to that.
From the fix that you have mentioned, i guess that you either had a valid ip address, but couldn't browse, or had an ip address starting 169?
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01-11-2005, 22:26
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#4
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Inactive
Join Date: Mar 2005
Location: South Of England
Services: 20meg bb
Posts: 82
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Re: Could Somebody Consolodate Support Techniques
In my case it was at my dads house.. i updated his speed for him, and they didnt send the signal down properly.. i phoned back and the dept. was closed i needed. But they told me to do that first, as did another technician.
I just think knowledge is power in my world, and it would be intresting if somebody compiled a concise knowledge book for everyone to see, knowing how the tech support works.
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01-11-2005, 22:35
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#5
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Could Somebody Consolodate Support Techniques
Quote:
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Originally Posted by neo123
I just think knowledge is power in my world, and it would be intresting if somebody compiled a concise knowledge book for everyone to see, knowing how the tech support works.
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ntl already have  it won't be released into the public domain though!
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01-11-2005, 22:37
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#6
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Inactive
Join Date: Jun 2003
Location: South
Posts: 1,520
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Re: Could Somebody Consolodate Support Techniques
Quote:
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Originally Posted by Chris W
ntl already have it won't be released into the public domain though! |
Would that be called a script.
 hush my mouth of course they do not use them.
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01-11-2005, 22:45
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#7
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Could Somebody Consolodate Support Techniques
Quote:
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Originally Posted by carlingman
Would that be called a script.
hush my mouth of course they do not use them.
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no it's called a knowledge base - similar to the one on the ms website, except obviously less information and more relevant.
Most tech's at ntl don't use it after the first month or so, except to check things that they have forgotten, look for alternative solutions etc.
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02-11-2005, 09:02
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#8
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Could Somebody Consolodate Support Techniques
Here's the list.....
1) Your PC has a virus.
2) Your PC is infected with spyware.
3) Your firewall is causing the problem.
4) You need to format & reinstall Windows.
HTH. 
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