Not receiving email from some hosts

nedsram · 12-10-2005, 13:10

We have ntlworld email accounts. Emails sent to us from beeb.com and lycos.com are not reaching us. I know that other ntlworld users are having the same problem. In the case of a beeb.com user, he is getting an error message that the address "had permanent delivery errors". We have turned off the NTL spam trap (which I don't recall NTL ever telling us anything about, though I could be wrong). However that makes no difference.

We used to get email from the user at beeb.com, and this problem seemed to start about 2-3 months ago. I can't say when the lycos problem started, as we were only asked to use that email address a couple of months ago, and we have never received anything from it.

I've read various threads, some of which claim that NTL is blocking the other sites, and others that the other sites have blacklisted NTL. The reason cited is usually that users on one or other host must be generating masses of spam (presumably from infected PCs), and "the ISP concerned must be doing nothing about it".

Can anybody shed some light on this please? Whatever the reason, my wife is secretary of a choir whose committee conducts most business by email, and if other members of the committee have emails to her bounced, it really does make a mockery of the whole system.

Brian

Hom3r · 12-10-2005, 16:12

It is possible that NTL e-mail server might think of the as spam and deleting them

Got to the NTL webmail site as set your webmail settings (spam settings)
http://www.ntlworld.com/webmail/?page_zone=211.6.5

nedsram · 12-10-2005, 16:50

Quote:

Originally Posted by david.ewles

It is possible that NTL e-mail server might think of the as spam and deleting them

I did in fact say that I had turned of spam blocking. In any case I don't believe it's spam related as a variety of emails have failed to reach us from the same source, and it would be too much of a conicidence for all emails from a particular sender to be flagged as spam, but none from anybody else. In fact after removing the spam block, I asked one of them to send a test message. It never arrived. They sent it from their lycos email address cc their own ntlworld email address, and the cc never arrived at their ntlworld address either.

Brian

nedsram · 12-10-2005, 18:23

A quick search of "spam" and "blacklist" comes up with SORBS. A quick search for "ntl" and "sorbs" comes up with this link:

http://ian.goldby.net/ntl_sorbs/

Methinks the answer lies in the sorbs.

Brian