Problems again. please help - connection drops

cyrus the great · 15-08-2005, 13:42

Hi guys , I am having intermittant connection drops . When playing COD I just freeze and it says "connection interrupted". I have had prblems brwsing aswell (pages taking a long time or satlling after half loading) Here is a trecert is it normal.
Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:
1 9 ms 9 ms 11 ms 10.49.48.1
2 8 ms 9 ms 9 ms 10.49.48.1
3 15 ms 53 ms 19 ms bagu-t2cam1-a-ge-wan44-113.inet.ntl.com [80.5.16
2.53]
4 26 ms * 10 ms bagu-t2core-a-ge-wan64.inet.ntl.com [80.5.161.21
]
5 11 ms 63 ms 23 ms man-bb-a-so-310-0.inet.ntl.com [213.105.174.69]
6 30 ms 13 ms 13 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 17 ms 16 ms 19 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 16 ms 18 ms 15 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
9 16 ms 16 ms 15 ms www.ntlworld.com [212.250.162.47]
Trace complete.

I have a sacm and connect via ethernet via a linksys router.The modem sync and ready lights have dissapeared twice this week aswell and no connection completely. Thanks

Jules · 15-08-2005, 20:42

slowcoach · 15-08-2005, 21:59

I had a similar problem about a week ago, now it is better than ever.
Guess I'm all set for the 10Mbs upgrade now.

carlingman · 15-08-2005, 22:34

Quote:

Originally Posted by cyrus the great

Hi guys , I am having intermittant connection drops . When playing COD I just freeze and it says "connection interrupted". I have had prblems brwsing aswell (pages taking a long time or satlling after half loading) Here is a trecert is it normal.
Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:
1 9 ms 9 ms 11 ms 10.49.48.1
2 8 ms 9 ms 9 ms 10.49.48.1
3 15 ms 53 ms 19 ms bagu-t2cam1-a-ge-wan44-113.inet.ntl.com [80.5.16
2.53]
4 26 ms * 10 ms bagu-t2core-a-ge-wan64.inet.ntl.com [80.5.161.21
]
5 11 ms 63 ms 23 ms man-bb-a-so-310-0.inet.ntl.com [213.105.174.69]
6 30 ms 13 ms 13 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 17 ms 16 ms 19 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 16 ms 18 ms 15 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
9 16 ms 16 ms 15 ms www.ntlworld.com [212.250.162.47]
Trace complete.

I have a sacm and connect via ethernet via a linksys router.The modem sync and ready lights have dissapeared twice this week aswell and no connection completely. Thanks

Hi,

Big clue here would be the Sync Light dropping which may indicate the modem is losing the downstream.

Have a look at the modems Diagnostics when the connection dies or the lights drops or even when its working and post them back here.

Point your browser to http://192.168.100.1/
User: root pass: root

On a side note whats the stability like with the router out of the equation.

Creep · 16-08-2005, 08:48

This sounds like what I need to do - check the modem diagnostics (see my post re: freezes in Nottingham). Can someone point in the right direction for finding out how to do this with an ancient 3COM CMX please ? I seem to remember reading something about a NULL modem cable ?

ian@huth · 16-08-2005, 08:51

Quote:

Originally Posted by Creep

This sounds like what I need to do - check the modem diagnostics (see my post re: freezes in Nottingham). Can someone point in the right direction for finding out how to do this with an ancient 3COM CMX please ? I seem to remember reading something about a NULL modem cable ?

Check out http://homepage.ntlworld.com/robin.d...l.html#tfdiags to see if that helps.

riz250383 · 17-08-2005, 08:02

Quote:

Originally Posted by cyrus the great

Hi guys , I am having intermittant connection drops . When playing COD I just freeze and it says "connection interrupted". I have had prblems brwsing aswell (pages taking a long time or satlling after half loading) Here is a trecert is it normal.
Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:
1 9 ms 9 ms 11 ms 10.49.48.1
2 8 ms 9 ms 9 ms 10.49.48.1
3 15 ms 53 ms 19 ms bagu-t2cam1-a-ge-wan44-113.inet.ntl.com [80.5.16
2.53]
4 26 ms * 10 ms bagu-t2core-a-ge-wan64.inet.ntl.com [80.5.161.21
]
5 11 ms 63 ms 23 ms man-bb-a-so-310-0.inet.ntl.com [213.105.174.69]
6 30 ms 13 ms 13 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 17 ms 16 ms 19 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 16 ms 18 ms 15 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
9 16 ms 16 ms 15 ms www.ntlworld.com [212.250.162.47]
Trace complete.

I have a sacm and connect via ethernet via a linksys router.The modem sync and ready lights have dissapeared twice this week aswell and no connection completely. Thanks

hey cyrus i have the same problem in the stoke area i rang NTL tech support and they said its ntohing to do with the modem its prob something to do with your network card drivers or your wire connecting your pc to your modem.
which is complete and utter BS. i will continue to ring them till the get off there arse and do soemthign about it and if they dont i will start looking for another ISP. pointless trying to play an online game when you get kicked off because you stoped receiving messages from the server

alex250 · 17-08-2005, 21:50

what post code are you in I will try and look locally for you.

cyrus the great · 18-08-2005, 07:41

Quote:

Originally Posted by alex250

what post code are you in I will try and look locally for you.

Hi I'm in ST3. An engineer has been out and stuck his meter on the line for 10 secs and said it was fine and then said something that was screwed on to my incoming line was not needed and took it off saying that was my problem. Unfortunately the connection interrupted problem is still happening with or without my router. I will also start looking at another isp if this doesnt get sorted. It is qiute obvious from some replies on here that there is a problem. ps do I get charged for the report a fault option when you get put through to the guys.

alex250 · 18-08-2005, 08:31

need full post code or the number off the local green box if poss.

cheers

cyrus the great · 18-08-2005, 09:22

sorry, st3 7hu . Thanks

riz250383 · 18-08-2005, 15:22

im in st4 4qr

i have an enginneer coming tomorrow so illl see what he says cyrus

riz250383 · 19-08-2005, 10:49

hey cyrus m8 i had an engineer come out this morning he stuck his meter on and said the analog signals were to high he then said i needed a filter of some kind and went to his van came back and put this thing in the line going to my cable modem called a "Forward Path Attenuator 10dB" also says this on other side "FLD5W digital signal conditioning filter" also has a website on it www.technetix.co.uk my internet seems fine now but only been about 30 mins since the engineer has gone so there is still time. i also asked him what had caused it he said upgrades in the system, sounds to me like most peeps having same prob since upgrades.

hope this helps

Chris

riz250383 · 19-08-2005, 12:40

no i was wrong the problem is still there still getting random lagg

Pian · 20-08-2005, 18:27

Sorry to say that I have suffered the same problem ever since I upgraded to 3mb (I'm a cmx user also). People here have suggested that it's my connection to the local green box but a cable replace made no difference.

I've learned to be philosophcal (most of thetime) and live with it - you may need to do the same...