You are here: Home | Forum | General AI discussion
You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
From 1 April 2026, if you have one of the above tickets and decide not to use it, you will have until 23:59 the day before it becomes valid to request a refund from the retailer who sold it to you. After that you will only be able to claim a refund if your train service has been delayed or cancelled, or if an exceptional circumstance (such as a serious medical emergency) has stopped you from travelling.
We will be ending the practice of accepting refund claims up to 28 days after the date of travel.
Why are the changes being made?
We’re working to tackle fare evasion which costs the industry millions annually. The changes will stop fraudulent claims for refunds on tickets that have been used for travel. They bring our terms and conditions into line with the railways of most other countries, where most day tickets are not refundable once they become valid for travel. For more information, please see our Factsheet on the changes.
Full details of the new refund rule are in the new National Rail Conditions of Travel, which come into effect on 1 April 2026.
Join CF
You are here: 
Baby, I was born this way.
