15-05-2025, 23:43
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#1
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
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Sky TV National Issue
Something going on this evening.
My box died multiple times (just went blank, and stopped responding).
I had to power cycle it each time, each time it failed, the mini's went off as well.
After the third time I went looking for help and there are hundreds of posts on Sky Community about this happening.
Tried to log into my account on My Sky, and it fails, saying something about Maintenance.
Bah, and its just done it again as I'm typing this.
---------- Post added at 23:29 ---------- Previous post was at 23:22 ----------
Hmmm, huge spike on down detector.
Multiple reports in the national papers, something has broken.
---------- Post added at 23:43 ---------- Previous post was at 23:29 ----------
Moved to current affairs as it seems a national outage.
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 Baby, I was born this way.
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16-05-2025, 01:00
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#2
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telegramsam
Join Date: Dec 2010
Location: Billingham
Services: Sky Q,Multiscreen, Sky phone line, Sky broadband,Free view.
Posts: 1,730
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Re: Sky TV National Issue
I'm at work so will find out if I've been effected when get home in the morning.
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16-05-2025, 07:49
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#3
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cf.mega poster
Join Date: Jan 2008
Location: Up North - Where It's Grim
Age: 58
Posts: 2,482
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Re: Sky TV National Issue
Went off a few times here, I thought it was the Sky Q box failing so tried calling sky to get a message saying all there systems were undergoing maintenance and to call back later. Couldn't log in to mysky app or the sky forum either.
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16-05-2025, 09:26
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#4
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telegramsam
Join Date: Dec 2010
Location: Billingham
Services: Sky Q,Multiscreen, Sky phone line, Sky broadband,Free view.
Posts: 1,730
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Re: Sky TV National Issue
Quote:
Originally Posted by GrimUpNorth
Went off a few times here, I thought it was the Sky Q box failing so tried calling sky to get a message saying all there systems were undergoing maintenance and to call back later. Couldn't log in to mysky app or the sky forum either.
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Yeah my box was off when I come home from work. Green button was on but no signal message on screen. Turned off at the wall then back on and it all seems fine now so far anyway. What I don't understand is why are Sky being so secretive about this issue?
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16-05-2025, 11:38
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#5
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The Dark Satanic Mills
Join Date: Dec 2003
Location: floating in the ether
Posts: 12,980
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Re: Sky TV National Issue
Quote:
Originally Posted by Paul
Something going on this evening.
My box died multiple times (just went blank, and stopped responding).
I had to power cycle it each time, each time it failed, the mini's went off as well.
After the third time I went looking for help and there are hundreds of posts on Sky Community about this happening.
Tried to log into my account on My Sky, and it fails, saying something about Maintenance.
Bah, and its just done it again as I'm typing this.
---------- Post added at 23:29 ---------- Previous post was at 23:22 ----------
Hmmm, huge spike on down detector.
Multiple reports in the national papers, something has broken.
---------- Post added at 23:43 ---------- Previous post was at 23:29 ----------
Moved to current affairs as it seems a national outage.
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Me too, around 9:00.
I had to reboot it three times, and it was off again this morning.
but seems to be working now.
I was thinking I was going to have to contact them today. Glad I've read this.
__________________
The wheel's still turning but the hamsters dead.
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16-05-2025, 15:22
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#6
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
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Re: Sky TV National Issue
Covered by all the national papers, and other sites, but nothing at all on the BBC News site. Go figure.
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Baby, I was born this way.
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19-05-2025, 09:21
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#7
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The Dark Satanic Mills
Join Date: Dec 2003
Location: floating in the ether
Posts: 12,980
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Re: Sky TV National Issue
Quote:
Originally Posted by Paul
Covered by all the national papers, and other sites, but nothing at all on the BBC News site. Go figure.
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I actually received a text on Saturday from Sky apologising for the issue and advising it had been rectified.
__________________
The wheel's still turning but the hamsters dead.
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19-05-2025, 09:43
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#8
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telegramsam
Join Date: Dec 2010
Location: Billingham
Services: Sky Q,Multiscreen, Sky phone line, Sky broadband,Free view.
Posts: 1,730
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Re: Sky TV National Issue
Quote:
Originally Posted by Pierre
I actually received a text on Saturday from Sky apologising for the issue and advising it had been rectified.
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Yeah me too but felt it was rather late
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19-05-2025, 14:49
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#9
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,043
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Re: Sky TV National Issue
Quote:
Originally Posted by telegramsam
Yeah me too but felt it was rather late
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O dear o dear, taking customer care lessons from virgin : 
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No point in being pessimistic. You know it won`t work.
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19-05-2025, 18:14
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#10
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Dr Pepper Addict
Cable Forum Team
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Re: Sky TV National Issue
Quote:
Originally Posted by Pierre
I actually received a text on Saturday from Sky apologising for the issue and advising it had been rectified.
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Yeah, I got one over the weekend as well. Still no explanation on what actually happened.
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Baby, I was born this way.
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20-05-2025, 17:26
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#11
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cf.mega poster
Join Date: Jan 2008
Posts: 10,668
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Re: Sky TV National Issue
Quote:
Originally Posted by Paul
Covered by all the national papers, and other sites, but nothing at all on the BBC News site. Go figure.
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Why would the BBC want to keep quiet about a competitor having technical problems 
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20-05-2025, 17:41
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#12
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Do I care what you think
Join Date: Jul 2006
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Re: Sky TV National Issue
Quote:
Originally Posted by RichardCoulter
Why would the BBC want to keep quiet about a competitor having technical problems |
Perhaps because anyone that doesn't have SKY won't care, and if you have it you all ready know
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20-05-2025, 18:00
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#13
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
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Re: Sky TV National Issue
I heard it on our BBC local radio news the following morning.
Quote:
Originally Posted by Paul
Covered by all the national papers, and other sites, but nothing at all on the BBC News site. Go figure.
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20-05-2025, 18:46
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#14
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
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Re: Sky TV National Issue
Quote:
Originally Posted by Itshim
Perhaps because anyone that doesn't have SKY won't care, and if you have it you all ready know
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How is that relevant ? Lots of people dont have M&S accounts, or Co-op accounts, but their troubles were still covered.
Also, you dont know its a national issue unless they cover it, I didnt know it was more than just my box util I started searching online, and came across the news items.
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Baby, I was born this way.
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20-05-2025, 19:27
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#15
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 74
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 5,043
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Re: Sky TV National Issue
Quote:
Originally Posted by Paul
How is that relevant ? Lots of people dont have M&S accounts, or Co-op accounts, but their troubles were still covered.
Also, you dont know its a national issue unless they cover it, I didnt know it was more than just my box util I started searching online, and came across the news items.
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Would have thought that most of the country has at some point used these shops, more than likely paid card. Have to say tend to watch sky news, never heard it mention there either.
__________________
No point in being pessimistic. You know it won`t work.
Last edited by Paul; 20-05-2025 at 21:44.
Reason: Stop being a dick.
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