TiVo : Upgrading to TiVo v6?

[DaBoz]

Just wondering how much success existing customers have upgrading their current TiVo to v6? Is it a regional roll out thing, first come first served, new customers only or only available through retentions?

Thanks

[nomadking]

Try logging in to your VM online account and see if the option to upgrade is there.

[DaBoz]

Any particular link? I can't see anything obvious after logging in and the My Upgrades and Offers link always says "we're unable to change your package online"

[nomadking]

I would have thought that it should still list offers, even if you had to phone up for them. Does it list any other offers?

[denphone]

Originally Posted by DaBoz

Any particular link? I can't see anything obvious after logging in and the My Upgrades and Offers link always says "we're unable to change your package online"

l went into it quite a few times and it kept coming up with the same error message so in the end l enquired by Virgin Media's online chat facility.

[DaBoz]

Originally Posted by nomadking

I would have thought that it should still list offers, even if you had to phone up for them. Does it list any other offers?

When I click on the My Upgrades and Offers link, this is what I see:
https://drive.google.com/open?id=0B3...kxZR0NtUUxIb1k

I'll call them and see what they say. Strange that this is the only way I find out about V6 on my account.

[nomadking]

Get the Virgin TV V6 box, powered by TiVo®

Already with us? If you’ve got a Virgin Broadband connection of up to 100Mbps or above and Mix TV or above,
the Virgin TV V6 box is available for you to buy now. Sign in to My Virgin Media and check out My Upgrades & Offers.

Go to My Virgin Media

That wait is almost up for new customers, too. Keep checking back to find out when the Virgin TV V6 box will be available for all.

The last bit suggests it might not be available to everybody just yet. That was from clicking on the link in the VM community TV forums for the V6.

[DaBoz]

ok, called the number in my screenshot and got through to the typical 150 menus (where amusingly there's no menu option to ask about upgrading your package!! Just are you moving house or thinking of leaving us! LOL) and ended up in customer relations (retention).

I was offered just under £100 as a one off fee for the new box, where it is delivered to me and I swap it over myself (needs to be close to superhub).

There's no way to copy over recordings which means I need to delay upgrade until after new year anyway, so I asked about availability if I were to ask for one now and while looking he said "we've barely booked any V6 yet as it's only been out a few weeks" and "the box codes have not loaded onto the system correctly yet". After much button tapping and some tutting the earliest date I could get one was mid February.

Sounds good to me, coincides with my annual contract bartering. Although this time I might just take their excellent internet and use the numerous IP TV services I already subscribe to instead.