21-01-2016, 09:50
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#1
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Oh Lanky Lanky.
Join Date: Jun 2003
Location: Shaw, Oldham, Lancashire.
Services: 2 TV 360 boxes. 500mb BB, Phone line.
Posts: 8,038
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Phishing email?
Just received a very official looking email, 'apparently ' from Virgin Media.
This was the main text in the message.
In our contstant effort to improve your experience with Virgin Media, we have completed an important database upgrade. We request our customers to take part in this process. Please update your profile with Virgin Media until 23, January 2016. Failure to update your profile until the limit date may lead to service interruption.
To avoid any inconvenience, we strongly recommend to update your profile with Virgin Media now.
A very convincing looking message and the website it takes you to looks very good.
I didn't enter my details of course, especially as it asked for my card number as well. 
Take care folks, this one does look kosher.
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21-01-2016, 10:04
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#2
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,198
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Re: Phishing email?
Quote:
Originally Posted by iadom
Take care folks, this one does look kosher.
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I've had this one a few days ago and treated it as suspect.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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21-01-2016, 10:11
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#3
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Oh Lanky Lanky.
Join Date: Jun 2003
Location: Shaw, Oldham, Lancashire.
Services: 2 TV 360 boxes. 500mb BB, Phone line.
Posts: 8,038
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Re: Phishing email?
There is only one small spelling mistake but one giveaway is the Virgin Media logo copyright symbol. It is 2015 on the genuine web site but is 2012 on this fake one.
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21-01-2016, 21:22
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#4
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,315
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Re: Phishing email?
Quote:
In our contstant effort to improve your experience with Virgin Media, we have completed an important database upgrade. We request our customers to take part in this process. Please update your profile with Virgin Media until 23, January 2016. Failure to update your profile until the limit date may lead to service interruption.
To avoid any inconvenience, we strongly recommend to update your profile with Virgin Media now.
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There's quite a bit of poor English there.
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21-01-2016, 22:46
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#5
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Oh Lanky Lanky.
Join Date: Jun 2003
Location: Shaw, Oldham, Lancashire.
Services: 2 TV 360 boxes. 500mb BB, Phone line.
Posts: 8,038
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Re: Phishing email?
Quote:
Originally Posted by Osem
There's quite a bit of poor English there.
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Sadly I often get genuine letters and emails with equally poor spelling and grammar these days.
And there was only one spelling mistake. 
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22-01-2016, 07:38
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#6
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,315
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Re: Phishing email?
That is sometimes true but I find there are particular types of error which foreign scammers tend to make and the fact that most of them learn 'American' English also helps to identify them when they're purporting to be from a major UK company.
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22-01-2016, 09:09
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#7
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Trollsplatter
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,072
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Re: Phishing email?
Any email strongly recommending you to update your profile, which includes a link to a form where you can hand over all your lovely personal details, is deeply suspicious.
Sometimes it helps to check the message headers to see the email address it originated from (not the reply-to address, which can be different, and a legitimate one for the company being spoofed).
A sender address from a phishing scammer will often look similar to the official email of the company being spoofed, but be subtly different in spelling, punctuation or some other way.
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22-01-2016, 12:16
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#8
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Deus Vult
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
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Re: Phishing email?
LOL you'd have to be feeble to believe that, it's dreadful, masses of mistakes in grammar etc, although places like the Daily Mail are now full of errors, companies especially Nationals are still by and large pretty good, mark as spam and delete.
The advice to look at headers is sound as is a good dose of scepticism when faced with correspondence like that.
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22-01-2016, 15:45
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#9
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 29,607
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Re: Phishing email?
I delete anything like that kind of e-mail, they are never genuine.
__________________
 Baby, I was born this way.
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22-01-2016, 15:50
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#10
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Inactive
Join Date: Apr 2004
Location: Biggleswade
Age: 41
Services: VM Vivid 200
VM XL TV & Sky Sports
VM Phone
Posts: 895
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Re: Phishing email?
Quote:
Originally Posted by iadom
Just received a very official looking email, 'apparently ' from Virgin Media.
This was the main text in the message.
In our contstant effort to improve your experience with Virgin Media, we have completed an important database upgrade. We request our customers to take part in this process. Please update your profile with Virgin Media until 23, January 2016. Failure to update your profile until the limit date may lead to service interruption.
To avoid any inconvenience, we strongly recommend to update your profile with Virgin Media now.
A very convincing looking message and the website it takes you to looks very good.
I didn't enter my details of course, especially as it asked for my card number as well.
Take care folks, this one does look kosher. |
No it doesn't.
Why would having an "out of date" profile with Virgin cause your internet to be shut off? As long as your payment details are correct, you're good (And trust me, if those were wrong, you'd know about it!). If you've moved, well, you'd be paying for something you don't have access to, so that's just silly.
Any e-mail asking to "update" personal details that the company should know, with a link especially is a massive red flag. Most companies these days explicitly state they never ask for personal information via e-mail as it a massive risk. Any unsolicited e-mails like this should be either deleted, or if there is any doubt, followed up by direct contact with the company using your normal channels, NOT any links provided.
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22-01-2016, 17:33
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#11
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Deus Vult
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
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Re: Phishing email?
Correct. I've had one or two quite convincing ones, so I logged into the account via normal channels just to make sure.
Never NEVER NEVER use their 'convenient URL'
Ever.
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07-02-2016, 21:25
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#12
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cf.mega pornstar
Join Date: Jan 2006
Posts: 19,158
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Re: Phishing email?
Thanks for sharing and alerting people Jim
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14-03-2016, 08:15
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#14
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Phishing email?
I've modified the URL just in case anyone was ever tempted to click it.
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15-03-2016, 08:39
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#15
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Pete
Join Date: Jan 2004
Location: Nuneaton
Services: Broadband Up to 100Mb ~ TV Mix & TiVo 1Tb ~ Phone: Talk More Anytime
Posts: 1,057
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Re: Phishing email?
You don't even need to click the hyperlink, if you hover over it the link will be revealed
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