Superhub Samsung Smart TV/Recorder Smart Hub not working -

TheWazzer · 19-04-2015, 22:17

I have a Samsung smart TV and also Blu-Ray recorder and both wont connect to the internet tonight. Tv is hard wired to smart hub and Blu-Ray wireless. When try to connect to apps on the smart hub it says on both devices "Connected to the wired network, but not to the internet. Check the DNS settings".

I have reset the TV to factory settings, rebooted router etc but to no avail. Internet seems to connect ok on all other devices in the house.

PS I'm with Virgin Media as my ISP if that helps.

SnoopZ · 19-04-2015, 22:36

Other people are having issues to.

http://www.cableforum.co.uk/board/26...t-tv-down.html

TheWazzer · 20-04-2015, 00:01

Thanks Snoopz

---------- Post added 20-04-2015 at 01:01 ---------- Previous post was 19-04-2015 at 23:46 ----------

Just found this website and it looks like Samsung servers are down.

http://www.isitdownrightnow.com/samsung.com.html

There is a fix if you change your DNS to 208.67.222.222

Kushan · 20-04-2015, 08:53

Good ol' DNS issues. Yet another reason to change your DNS at the router level.

General Maximus · 25-04-2015, 17:01

Quote:

Originally Posted by Kushan

Yet another reason to change your DNS at the router level.

Yup, it never goes away. I am going to have to start bookmarking these threads so I can use them the next time somebody asks why they should cough up for a proper router.

Sephiroth · 25-04-2015, 17:54

On the VM forum, the mod says it'll work if you change the DNS in the TV to VM's DNS address.

He doesn't say if that applies in modem mode as well which will cause some ructions.

Kushan · 25-04-2015, 18:23

Quote:

Originally Posted by Sephiroth

On the VM forum, the mod says it'll work if you change the DNS in the TV to VM's DNS address.

He doesn't say if that applies in modem mode as well which will cause some ructions.

What in the sweet ****. Does that mean Samsung TV's use their own bloody DNS servers unless you specify otherwise? Why on earth would they even do that.

qasdfdsaq · 25-04-2015, 18:46

Quote:

Originally Posted by Kushan

What in the sweet ****. Does that mean Samsung TV's use their own bloody DNS servers unless you specify otherwise? Why on earth would they even do that.

Same reason these guys do it?
http://help.unotelly.com/support/sol...c-dns-lookups-

Sephiroth · 25-04-2015, 19:25

Quote:

Originally Posted by Kushan

What in the sweet ****. Does that mean Samsung TV's use their own bloody DNS servers unless you specify otherwise? Why on earth would they even do that.

Then enjoy this link: http://community.virginmedia.com/t5/...t/td-p/2810774

Kushan · 26-04-2015, 13:00

Quote:

Originally Posted by qasdfdsaq

Same reason these guys do it?
http://help.unotelly.com/support/sol...c-dns-lookups-

Quote:

Originally Posted by Sephiroth

Then enjoy this link: http://community.virginmedia.com/t5/...t/td-p/2810774

Netflix I can sort of understand, but Samsung's own TV? Idiots. They could have at least fallen back to the DHCP set DNS servers.

qasdfdsaq · 26-04-2015, 14:51

Well...

http://www.dailymail.co.uk/sciencete...ture-word.html

Kushan · 26-04-2015, 16:14

Yeah, I heard all about that. I don't see why that would require custom DNS servers, though. Still, who'd buy a TV that's constantly listening to you...

qasdfdsaq · 26-04-2015, 17:01

Just pointing out these TVs have been victim of quite a series of dumb design decisions

alanbjames · 27-04-2015, 10:32

I had this issue on a mates Series 5 smart TV, it wasnt wireless built in and he bought the wireless dongle from Samsung. We were there on and off for weeks with this problem wired and wireless.

I fixed the issue by taking out the Wireless dongle and plugging it into another USB port and it sprang to life.

pip08456 · 27-04-2015, 15:11

Quote:

Originally Posted by Kushan

Still, who'd buy a TV that's constantly listening to you...

So no-one would buy a smart TV?