Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Subtitling gone on BBC News HD.

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service
Reload this Page HD : XL Package But NO HD Box
Register FAQ Community Calendar

XL Package But NO HD Box
Reply
Page 1 of 5 1 2345
 
Thread Tools
Old 28-08-2014, 17:28   #1
martkt10
cf.member
 
Join Date: Nov 2006
Posts: 73
martkt10 is an unknown quantity at this point
XL Package But NO HD Box
Hello,

We have been with Virgin since it was Telewest , and have been on the XL tv package all that time.

We have our box hooked up by scart, but is a HD tv with HDMI sockets on it , as we are on the XL package, shouldn't they give us a HD box to able to view the HD channels?

Many thanks

Mart
Attached Images
File Type: png Virgin My Package.png (41.9 KB, 44 views)
martkt10 is offline   Reply With Quote
Advertisement
Old 28-08-2014, 17:34   #2
johnathome
cf.geek
 
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
johnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to all
Re: XL Package But NO HD Box
I would have thought you could do a box swap for a VHD, i'd argue about not being charged for it either if they want to charge for it.

Do you have a seperate modem or does the BB go through the box?
johnathome is offline   Reply With Quote
Old 28-08-2014, 17:36   #3
martkt10
cf.member
 
Join Date: Nov 2006
Posts: 73
martkt10 is an unknown quantity at this point
Re: XL Package But NO HD Box
Quote:
Originally Posted by johnathome View Post
I would have thought you could do a box swap for a VHD, i'd argue about not being charged for it either if they want to charge for it.

Do you have a seperate modem or does the BB go through the box?
Er,

I have a little box on the floor with flashing lights on it !
So i guess yes, separate box
martkt10 is offline   Reply With Quote
Old 28-08-2014, 17:38   #4
johnathome
cf.geek
 
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
johnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to all
Re: XL Package But NO HD Box
OK, i just wondered whether you had one of the scientific atlanta boxes with the built in modem.

Give them a bell, if you don't get any joy from the Overseas call centre try retentions.
johnathome is offline   Reply With Quote
Old 28-08-2014, 17:40   #5
martkt10
cf.member
 
Join Date: Nov 2006
Posts: 73
martkt10 is an unknown quantity at this point
Re: XL Package But NO HD Box
Quote:
Originally Posted by johnathome View Post
OK, i just wondered whether you had one of the scientific atlanta boxes with the built in modem.

Give them a bell, if you don't get any joy from the Overseas call centre try retentions.
Ok,

Will try, er is that the 150 number
martkt10 is offline   Reply With Quote
Old 28-08-2014, 17:44   #6
johnathome
cf.geek
 
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
johnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to alljohnathome is a name known to all
Re: XL Package But NO HD Box
Yes mate

I think retentions is moving-thinking of leaving

Hopefully someone will post the proper option numbers
johnathome is offline   Reply With Quote
Old 28-08-2014, 18:35   #7
Superblade7
cf.geek
 
Superblade7's Avatar
 
Join Date: Mar 2011
Location: Sheffield
Services: Sky Q 2TB & Sky Q Mini (Box Sets with Cinema & Sports HD) with VM VIVID 100Mbps Broadband & M Phone
Posts: 582
Superblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond reputeSuperblade7 has a reputation beyond repute
Re: XL Package But NO HD Box
If you've been with them a while mate check out some of the new bundles to see if any meet your requirements (http://store.virginmedia.com/big-bundles.html) as all of these come with a TiVo box as standard.
Superblade7 is offline   Reply With Quote
Old 28-08-2014, 22:18   #8
MalteseFalcon
cf.mega poster
 
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 40
Posts: 4,964
MalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronze
MalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronzeMalteseFalcon is cast in bronze
Send a message via AIM to MalteseFalcon
Re: XL Package But NO HD Box
Retentions is 150, and from main menu it is 5 then 3. Remember to be polite at all times, starting by demanding things won't get you anywhere.
MalteseFalcon is offline   Reply With Quote
Old 28-08-2014, 23:03   #9
Mad Max
cf.mega poster
 
Mad Max's Avatar
 
Join Date: Mar 2012
Posts: 4,108
Mad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze array
Mad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze array
Re: XL Package But NO HD Box
Hmm, seems to be a lot of new posters recently....
Mad Max is offline   Reply With Quote
Old 28-08-2014, 23:42   #10
mhatter67
Guest
 
Location: Luton
Services: Big Kahuna, Phone XL, Boxnation
Posts: n/a
Talking Re: XL Package But NO HD Box
Quote:
Originally Posted by Mad Max View Post
Hmm, seems to be a lot of new posters recently....
In this case an infrequent poster, from that I deduce they are deliriously happy with their cable service apart from today
  Reply With Quote
Old 28-08-2014, 23:59   #11
martkt10
cf.member
 
Join Date: Nov 2006
Posts: 73
martkt10 is an unknown quantity at this point
Re: XL Package But NO HD Box
Quote:
Originally Posted by mhatter67 View Post
In this case an infrequent poster, from that I deduce they are deliriously happy with their cable service apart from today
Quite true, until chatting to a friend who also has virgin, kind of the same package as us, but paying a lot less, and with a 50meg connection, to my 20
and he got a hd box without him asking for it
martkt10 is offline   Reply With Quote
Old 29-08-2014, 09:41   #12
Stop It
Inactive
 
Stop It's Avatar
 
Join Date: Apr 2004
Location: Biggleswade
Age: 41
Services: VM Vivid 200 VM XL TV & Sky Sports VM Phone
Posts: 895
Stop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of societyStop It is a pillar of society
Re: XL Package But NO HD Box
Quote:
Originally Posted by martkt10 View Post
Quite true, until chatting to a friend who also has virgin, kind of the same package as us, but paying a lot less, and with a 50meg connection, to my 20 and he got a hd box without him asking for it
In that case, as above try asking about one of the current "Big Bundles" Where you may end up with a much faster internet service, a shiny TiVo box AND save money. It shouldn't, but may need a call to retentions to do this but you hopefully should get sorted pretty simply.

Win-win!

Also, I can't help but find a little irony in a poster who joined in 2012 commenting about a "new" poster who joined in 2006 and just hadn't posted much! :p
Stop It is offline   Reply With Quote
Old 29-08-2014, 10:36   #13
nodrogd
cf.mega poster
 
nodrogd's Avatar
 
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,941
nodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful one
Re: XL Package But NO HD Box
Quote:
Originally Posted by martkt10 View Post
Quite true, until chatting to a friend who also has virgin, kind of the same package as us, but paying a lot less, and with a 50meg connection, to my 20
and he got a hd box without him asking for it
I've heard that if engineers find the older Pace SD boxes installed, they will normally swap them for a VHD, even if the tech visit is for another reason..
nodrogd is offline   Reply With Quote
Old 29-08-2014, 13:30   #14
martkt10
cf.member
 
Join Date: Nov 2006
Posts: 73
martkt10 is an unknown quantity at this point
Wink Re: XL Package But NO HD Box
Quote:
Originally Posted by nodrogd View Post
I've heard that if engineers find the older Pace SD boxes installed, they will normally swap them for a VHD, even if the tech visit is for another reason..
Ok,

Look's like an email and phone call is needed

cheers
martkt10 is offline   Reply With Quote
Old 29-08-2014, 18:35   #15
Mad Max
cf.mega poster
 
Mad Max's Avatar
 
Join Date: Mar 2012
Posts: 4,108
Mad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze array
Mad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze arrayMad Max has a bronze array
Re: XL Package But NO HD Box
Quote:
Originally Posted by martkt10 View Post
Quite true, until chatting to a friend who also has virgin, kind of the same package as us, but paying a lot less, and with a 50meg connection, to my 20
and he got a hd box without him asking for it

Correct me if I'm wrong, but isn't the lowest BB speed offered by Virgin now up to 50Mb?
Mad Max is offline   Reply With Quote
Reply
Page 1 of 5 1 2345

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 09:18.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2025 Cable Forum Hosted On Hetzner Cloud